Course Description
The following is the course description for the Supervising Others Course:
The?Supervising Others?workshop will help supervisors become more efficient and proficient, with information on delegating, managing time, setting goals and expectations (for themselves and others), providing feedback, resolving conflict, and administering discipline.??
You Will:
By the end of this workshop, you should be able to:??
Define requirements for?particular tasks??
Set expectations for your staff
Set SMART goals for yourself??
Help your staff set SMART goals??
Assign work and delegate appropriately??
Provide effective, appropriate feedback to your staff??
Manage your time more efficiently??
Help your team resolve conflicts??
Understand?how?to manage effectively in particular situations???
Understand what a new supervisor needs to do to get started on the right path?
Agenda
Course?Core Competencies:?
Module 1: Setting Expectations?
Topic A: Defining the Requirements?
Topic B: Identifying Opportunities for Improvement and Growth?
Topic C: Setting Verbal Expectations?
Topic D: Putting Expectations in Writing?
Module 2: Setting Goals?
Topic A: Understanding Cascading Goals?
Topic B: The SMART Way?
Topic C: The Three P’s?
Topic D: Helping Others Set Goals?
Module 3: Assigning Work?
Topic A: General Principles?
Topic B: The Dictatorial Approach?
Topic C: The Apple-Picking Approach?
Topic D: The Collaborative Approach?
Module 4: Degrees of Delegation
Topic A: Level One: Complete Supervision
Topic B: Level Two: Partial Supervision
Topic C: Level Three: Complete Independence
Module 5: Implementing Delegation
Topic A: Deciding to Delegate
Topic B: To Whom Should You Delegate?
Topic C: Providing Instruction
Topic D: Monitoring the Results
Topic E: Troubleshooting Delegation
Module 6: Providing Feedback
Topic A: Characteristics of Good Feedback
Topic B: Feedback Delivery Tools
Topic C: Informal Feedback
Topic D: Formal Feedback
Module 7: Managing Your Time
Topic A: The 80/20 Rule
Topic B: Prioritizing with the Urgent-Important Matrix
Topic C: Using a Productivity Journal
Topic D: Using Routines and Rituals to Simplify Your Workday
Module 8: Resolving Conflict
Topic A: Using a Conflict Resolution Process
Topic B: Maintaining Fairness
Topic C: Seeking Help from Within the Team
Topic D: Seeking Help from Outside the Team
Module 9: Tips for Special Situations
Topic A: What to Do If You’ve Been Promoted from within the Team
Topic B: What to Do If You’re Leading a Brand New Team
Topic C: What to Do If You’re Taking on an Established Team
Module 10: A Survival Guide for the New Supervisor
Topic A: Ask the Right Questions of the Right People
Topic B: Go to Gemba
Topic C: Keep Learning!