Agenda
Overview
Well-written policies and procedures provide direction to employees, clarify expectations about the way your business runs, help avoid inconsistencies and protect your company from possible legal action or fraud. Are you prepared to take on the important task of writing clear, easy-to-read policies that are not likely to be misinterpreted?
This LIVE, virtual course provides you with all the training you need to write effective policies and procedures. Employees at every level are asked to follow these guidelines, so it’s essential for you to understand the reasons for writing policies…how to convey the information in a sincere, straightforward manner…and the most diplomatic and direct methods for introducing and enforcing them.
Register today and learn the steps, strategies and best practices for researching and writing carefully worded instructions that engage your audience and promote compliance. You’ll also gain useful design and organizational tips for policy manuals that are easy-to-understand and user-friendly. Finally, you’ll discuss the principles of policy implementation — including tactics you can use when employees are resistant to change.
WORKSHOP AGENDA
Program time: 3 hours
Session 1: Making Policies and Procedures Work
Understand the reasons behind the rules and how they’ll affect employees
Convey information that clearly communicates policy impact on employees
Discover best practices for research, the most vital step in the policy-making process
Apply tips and techniques for communication without misinterpretation
Overcome personal resistance when writing policies that you disagree with
Session 2: Producing Easy-to-Read Policy Manuals
Discuss the features of a successful policy manual
Choose the right words and structure your policies to promote compliance
Organize policy manuals so they’re logical, easy-to-follow and user-friendly
Consider how page layout, headings and font size and style impact the reader
Identify simple design elements you can use for increased readability
Session 3: Implementing Policy Changes
Establish best practices for notifying employees of new or revised policies
Describe ways to sell new policies and address possible employee resistance
Discuss how to announce news you know will be unpopular
Recognize the danger in not updating old policies and procedures
Identify a regular review process for revising and updating your manual
Comments
Registrations for classes must originate from either the United States or Canada.Cancelation Policy: If you cannot attend an event, you may send someone else in your place. If that isn’t an option for you, cancellations received up to five working days before the event are refundable, minus a registration service charge ($10 for one-day events; $25 for multiple-day events). After that, cancellations are subject to the entire seminar fee, which you may apply toward a future seminar. Please note that if you don’t cancel and don’t attend, you are still responsible for payment.