Course Description
This course introduces help desk and tier 1/tier 2 support professionals to concepts and troubleshooting strategies for XenApp and XenDesktop environments.
Upon successful completion of this course, learners are able to perform the following:
•Identify components, communication, and services of Citrix XenApp 6.5.
•Identify components, communication, and services of Citrix XenDesktop 5.6.
•Describe and use the different management consoles.
•Identify and use tools from Citrix for troubleshooting and diagnosing issues (for example: qfarm, lbdiag, Quick Launch).
•Describe delegated administrator privileges for XenApp and XenDesktop.
•Describe the various resource types available for XenApp and XenDesktop.
•Understand the core architecture and communication requirements for the Citrix Receiver, Web Interface, and the XenApp/XenDesktop architecture.
•Understand the XenApp and XenDesktop logon process and cause for possible delays or issues.
•Recognize how XenApp and XenDesktop policies are processed.
•Recognize how Active Directory GPO's apply to sessions.
•View resultant set of policies using policy modeling and view configured policy settings.
•Understand how ICA session printing is routed.
•Identify services and settings that affect printing.
•Understand the Web Interface and Secure Gateway communication processes.
•Manage sessions.
•Shadow users.
•Troubleshoot application issues, including seamless applications.
•Troubleshoot sessions and session connectivity issues.
•Troubleshoot streamed applications and sessions, including offline access to streamed applications.
•Troubleshoot policy issues.
•Troubleshoot common printing issues.
•Troubleshoot client to Web Interface communication issues.
•Troubleshoot Web Interface authentication issues.
•Troubleshoot Web Interface enumeration issues.
•Troubleshoot Secure Gateway.
This course is intended for help desk and support professionals equivalent to a tier 1 or tier 2 support level role that need to provide troubleshooting and support for XenApp and XenDesktop environments.
Agenda
Architecture Overview
- XenApp Architecture
XenApp Communication and Launch Process
XenApp Management Consoles and Diagnostic Tools
XenDesktop Architecture
XenDesktop Communication and Launch Process
XenDesktop Management Consoles and Diagnostic Tools
User Experience
- XenApp Published Applications and Desktops
XenDesktop Virtual Desktops and VM Hosted Apps
Combining XenApp and XenDesktop
Introduction to Troubleshooting XenApp/XenDesktop
- XenApp Session Startup Phases
XenDesktop Session Startup Phases
Troubleshooting Client Connectivity
- Citrix Receiver
Web Interface
Access Gateway
Troubleshooting Client Connectivity Issues
Troubleshooting XenApp Sessions, Applications and Policies
- Session Management
Troubleshooting Server Selection
Troubleshooting Session Issues
Troubleshooting Application Issues
HDX Policy and Policy Issues
Troubleshooting XenDesktop
- Client Connectivityo Virtual Desktop Agent and Session Management
Troubleshooting XenDesktop and VDA Registrations
Troubleshooting Printing
- Printer Types
Printer Provisioning
Printing Pathways
Printer Policies
Troubleshooting Printing
Comments
Virtual CHD-100 Help Desk Support for Citrix XenDesktop 5.6 and XenApp 6.5 Online Live training option
Imagine an industry-leading classroom training experience from wherever you have access to the Internet.
The Virtual Online Live events listed here gives you an effective and proven online virtual learning experience with the freedom to attend virtually from anywhere.
There is also an option of experiencing Online Live from one of the many national partner centers where a computer and headset will be provided for you.
This rich and engaging virtual classroom environment lets you conveniently interact with instructors and other students.
You will hear and see your instructor as they teach the course and answer your questions via voice or text.
Choose the online live virtual training option and you can access the recorded version even after the class has finished.
The onDemand labs give you access to the same client and server technologies covered in class so you can test, apply and hone your skills by accessing the labs before and even after the class.
Technical Requirements: a computer or laptop with a modern browser and high speed internet access along with one or two monitors.
Virtual CHD-100 Help Desk Support for Citrix XenDesktop 5.6 and XenApp 6.5 Online Live training option
Imagine an industry-leading classroom training experience from wherever you have access to the Internet.
The Virtual Online Live events listed here gives you an effective and proven online virtual learning experience with the freedom to attend virtually from anywhere.
There is also an option of experiencing Online Live from one of the many national partner centers where a computer and headset will be provided for you.
This rich and engaging virtual classroom environment lets you conveniently interact with instructors and other students.
You will hear and see your instructor as they teach the course and answer your questions via voice or text.
Choose the online live virtual training option and you can access the recorded version even after the class has finished.
The onDemand labs give you access to the same client and server technologies covered in class so you can test, apply and hone your skills by accessing the labs before and even after the class.
Technical Requirements: a computer or laptop with a modern browser and high speed internet access along with one or two monitors.