Course Description
This 5-day hands-on course is designed to prepare students for the 220-802 A+ exam. It focuses on supporting Microsoft Windows, configuring SOHO networks with internet access, troubleshooting, and mobile devices such as smartphones.
CompTIA A+ Support Skills courses are intended for students wishing to qualify with CompTIA A+ Certification. A+ Certification is internationally endorsed and recognized as the only benchmark vendor-neutral qualification for PC support and troubleshooting. Indeed, A+ Certification is a prerequisite qualification for employment (and is endorsed) by many leading computer manufacturers and vendors on a global basis.
Agenda
1. Supporting Windows 1
Windows Operating System
- What is an Operating System?
- Windows 7
- Windows Vista
- Windows XP
- Windows Upgrade Paths
Lab - Windows 7
Administration Tools
- Control Panel
- System Properties
- Microsoft Management Consoles and Administrative Tools
- Command Prompt and Text Editors
- File Structure and Paths
- Shut Down
- Windows Registry
Lab - System Administration Tools
Managing Users
- User and Group Accounts
- User Account Control
- Managing User Accounts
- Labs - Configuring Users and Groups
- User Account Management
Managing Storage
- Partitions and File Systems
- Disk Management Tool
- Adding Arrays (Dynamic Storage)
- Drive Status
- Command Line Disk Management
- Mount Points and Disk Images
Lab - Disk Management
Managing Files
- Windows Explorer
- Folder Options
- Navigating Directories at the Command Prompt
- File Management using a Command Prompt
- Lab - File Management
2 Supporting Windows 2
Managing Applications
- Managing Software
- Managing Services
- Msconfig
- Task Manager
Lab - Application Management
Managing Devices
- Configuring Hardware
- Display Settings
- Power Management
Lab - Device Management
Managing Performance
- Viewing System Information
- Performance Monitor
- Reliability and Performance Monitor
- Advanced System Properties
Lab - System Management Utilities
Maintenance and Backup
- Maintaining and Optimizing Drives
- Task Scheduler
- Patch Management
- Data Backup
- Restoring User Profiles
Lab - Windows Maintenance Tasks
Installing Windows
- Overview of OS Installations
- Installation Boot Methods
- Preparing the Hard Disk
- Completing an Attended Installation
- Options for Deploying Windows
Labs - Installing and Configuring Windows XP
- Installing Windows Vista
Virtualization
- Virtualization Basics
- Purposes of Virtual Machines
- Security Requirements
3 Troubleshooting Windows
Troubleshooting Theory
- Troubleshooting Models and Processes
- Troubleshooting Procedures
Troubleshooting Boot Problems
- Windows Boot Process
- Advanced Boot Options Menu
- Troubleshooting Boot Problems
- System Restore
- System Recovery Tools
- Command Prompt Recovery Tools
Labs - Boot Troubleshooting
- Automated System Recovery
Troubleshooting Applications
- Event Viewer
- Windows Error Reporting
- Troubleshooting Windows Errors
Lab - Event Viewer
Viruses and Malware
- Types of Malware
- Malware Symptoms
- Preventing Malware Infections
- Anti-Virus Software
- Windows Security Tools
Lab - Anti-Virus Software
Workstation and Data Security
- Security Fundamentals
- Access Control
- Authentication
- Accounting
- Social Engineering
- Workstation Security
- Data Security
Lab - Account and Password Policies
4 Troubleshooting PC Hardware
Troubleshooting System Components
- Troubleshooting Basic Hardware Problems
- Troubleshooting Power Problems
- Troubleshooting POST
- Troubleshooting Motherboard Components
Lab - Testing Hardware Components
Troubleshooting Storage and Video
- Troubleshooting Hard Drives
- Troubleshooting Failures in RAID
- Troubleshooting Display Problems
Lab - Diagnosing System Errors
Troubleshooting Laptops
- Laptop Disassembly Processes
- Troubleshooting Laptops
Troubleshooting Printers
- Windows Printing Features
- Configuring Printers
- Troubleshooting Windows Print Problems
- Troubleshooting Print Defects
Lab - Printer Maintenance
5 Supporting Networks
Configuring Network Connections
- Network Adapter Properties
- Establishing Networking Connections
- Securing Networks
Lab - Network Adapter Properties
Configuring Shared Resources
- Domains and Workgroups
- Configuring a Windows Client
- Configuring File/Print Sharing
- Offline Files
- NTFS File Permissions
- Simple File Sharing and HomeGroups
- Remote Access Utilities
Lab - Windows Networking
Remote Desktop
- Configuring Internet Access
- Establishing Internet Connections
- Configuring the Browser
- Windows Firewall
Troubleshooting Networks
- Troubleshooting Networks
- Troubleshooting IP
- Troubleshooting Routing and Name Resolution
- Troubleshooting Network Hardware
Lab - Troubleshooting Networks
Mobile Devices
- Mobile Device Hardware
- Mobile Operating Systems
- Network Connectivity
- Securing Mobile Device