Course Description
This five-day instructor-led course teaches how to design and configure
enterprise voice in Microsoft Lync Server 2013 and Lync Online services.
This course will provide you with the knowledge and skills to configure
and manage a Lync Server 2013 on premises, Lync Online in the cloud or
in a mixed deployment. In addition, it will provide the skills needed by
IT or telephony consultants to deliver a Lync based enterprise voice
solution. This course will teach you how to configure Lync Server 2013,
as well as provide guidelines, best practices, and considerations that
will help you optimize your enterprise voice deployment. This course
helps the student prepare for Exam 70-337.
Agenda
Module 1: Voice Architecture
This module
introduce Enterprise Voice features of Lync Server 2013 and discusses
all components required to for implementation. A high level
architectural design is provided and all relevant components such as
mediation servers, gateways, SIP trunks, and PBX are discussed. This
module provides students with the technical foundation to plan and
deploy the Enterprise Voice workload.
Lessons
Architecture and Server Roles
Voice Features of Lync Server 2013
Site Topologies
After completing this module, students will be able to:
Describe the Enterprise Voice features and capabilities of Lync Server 2013.
Explain Enterprise Voice architecture and server roles of Lync Server 2013.
Define site topologies for an Enterprise Voice deployment.
Module 2: Configuring Basic Enterprise Voice Functionality
Basic
enterprise voice functionality provides a seamless ability for
employees to make and receive phone calls from legacy phones, IP phones,
Lync clients, and even mobile devices. A caller just needs to know one
number for calling employee or if integrated with Active Directory, just
the name. This module discuss configuration items relevant to
Enterprise Voice. At the end of the module, students will have an
in-depth understanding of configuration items such as trunks, routes,
voice policies, and dial plans. Students will be able to configure
Enterprise voice, implement routing and normalization and enable users
for Enterprise Voice functionality.
Lessons
Introduction to Lync Voice Routing
Configuring Enterprise Voice
Defining Voice Policies
Assigning DID Numbers
How to Design a Dial Plan
Lab: Preparing for Enterprise Voice
Analyzing the Existing Voice Infrastructure
Configuring the Topology for Enterprise Voice
Configuring Dial Plans and Normalization Rules
Configuring Voice Routes
Configuring Voice Policies and PSTN Usages
Configuring Number Manipulation on Trunks
Enabling Users for Enterprise Voice
Verifying and Testing Normalization Rules
Testing Trunk Routing and Translation Rules
Configuring Inter-Trunk Routing
After completing this module, students will be able to:
Create phone number normalization rules based on enterprise dialing habits.
Define enterprise voice topology by using Topology Builder.
Design and configure a dial plan.
Configure voice policies and routes.
Manage voice features for users.
Module 3: Designing Exchange Server 2013 Unified Messaging Integration with Lync Server 2013
This module discusses the process for integrating Exchange Server
2013 Unified Messaging (UM) with Lync Server 2013. Students also learn
about UM dial plan requirements and how to create and configure a UM
dial plan. Students learn how to enable a user for UM integration with
Lync Server 2013.
Lessons
Overview of Exchange 2013 Unified Messaging
Integrating Unified Messaging with Lync Server 2013
Lab: Designing Exchange Server 2013 Unified Messaging with Lync Server 2013
Configuring Exchange Server 2013 UM to work with Lync Server 2013 Enterprise Voice
Configuring Lync Server 2013 Interoperability with Exchange Server 2013 Unified Messaging
Testing and Verifying Integration
After completing this module, students will be able to:
Understand how Lync Server 2013 integrates with Exchange Server 2013 UM.
Plan for Exchange Server UM requirements.
Configure Lync Server 2013 to work with Exchange Server 2013 UM.
Module 4: Voice Applications
Basic enterprise
voice functionality provides a seamless ability for employees to make
and receive phone calls from legacy phones, IP phones, Lync clients, and
even mobile devices. A caller just needs to know one number for calling
employee or if integrated with Active Directory, just the name. This
module discuss configuration items relevant to Enterprise Voice. At the
end of the module, students will have an in-depth understanding of
configuration items such as trunks, routes, voice policies, and dial
plans. Students will be able to configure Enterprise voice, implement
routing and normalization and enable users for Enterprise Voice
functionality.
Lessons
Call Park Service
Managing Calls to Unassigned Numbers
PSTN Conferencing
Overview of Response Group Services
Implementing Response Group Services
Lab: Implementing Enterprise Voice Applications
Configuring Call Park
Configuring the Unassigned Number Feature
Verifying Call Park Service and Unassigned Number Feature
Configuring Agent Groups and Queues
Configuring Workflows
Configuring the Response Group Service Behavior
Configuring Dial-In Conferencing
Verifying Dial-In Access Configuration
After completing this module, students will be able to:
Describe the purpose of Call Park.
Explain the Unassigned Number feature.
Describe PSTN conferencing.
Describe Response Group Services.
Describe the components of Response Group Services.
Module 5: Configuring and Deploying Emergency Calling
This
module covers the Location Information Server (LIS) and how to
implement Emergency dialing and Enhanced 911 (E9-1-1) where appropriate.
The module discusses the implementation and configuration of Emergency
Services for a Lync infrastructure and explores various configuration
aspects of Emergency Services, such as location services, call routing
and E9-1-1.
Lessons
Introducing Location Information Server
Overview of Setup and Call Flow
Designing Location Policies
Implementing LIS
Address Discovery
User Experience
Lab: Configuring Location Information Service for Emergency Calling and Enhanced 9-1-1
Creating Emergency Routes and PSTN Usages
Configuring Number Manipulation on Trunks for Emergency Numbers
Defining LIS Locations
Experiencing LIS Features
Creating E9-1-1 Gateway Configuration
Verifying Emergency Calling through the E9-1-1 Gateway
Creating an Alternate Local Path for Emergency Calls
After completing this module, students will be able to:
Describe Location Information Service (LIS).
Understand how to set up and implement E9-1-1.
Design Location policies for an E9-1-1 implementation.
Configure LIS.
Understand how location discovery works.
Describe the process when a user makes an emergency call.
Module 6: PSTN Integration
This module discusses
how to connect Microsoft Lync Server 2013 to a public switched telephone
network (PSTN) using an existing Public Branch Exchange (PBX), gateway
or Internet Telephone Service Provider (ITSP). Connection to the PSTN
allows enterprise users to make calls to and receive calls from outside
external numbers using the same Lync client used for internal calls.
Later lessons will cover Lync 2013 features to improve managing and
interacting with external users connected through the PSTN.
Lessons
Connecting to the PSTN
Connecting to the Existing PBX
M:N Interworking Routing
Call Routing Reliability
After completing this module, students will be able to:
Connect Lync to the PSTN.
Implement M:N interworking routing.
Define a reliable route for calls by using the PSTN.
Identify Auxiliary Calling Information passed during call forwarding.
Module 7: Lync Server 2013 and Networking
This
module focuses on network requirements planning, including Quality of
Service (QoS), capacity, conferencing traffic, Edge placement, and
bandwidth management. The module also discusses how to plan and deploy
Call Admission Control (CAC). Students will learn about Lync networking
dependencies, design guidelines, and best practices. The module also
provides background information on CAC and QoS, and design and
configuration information. At the end of the module, students will
understand the networking requirements for Lync Enterprise Voice, and
know how to successfully design, implement and configure Lync for both
QoS and CAC.
Lessons
Planning for Media Requirements
Call Admission Control
Planning for Call Admission Control
Media Bypass
Lab: Implementing Call Admission Control
Configuring CAC Components
Verifying Bandwidth Policy Application
After completing this module, you students be able to:
Enable Lync Server 2013 for QoS.
Enable Call Admission Control.
Create network inter-site policies.
Enable media bypass.
Module 8: Phones and Devices
This module
discusses selecting, deploying and configuring phones and devices to use
with Lync. At the end of the module the student will be able to deploy
and configure Lync phones and devices.
Lessons
Introduction to Phones and Devices
Device Deployment
Lync Server 2013 Phone Management
Analog Device Support
After completing this module, students will be able to
Understand the differences between the different types of Lync phones.
Recommend phones for information workers, conference rooms and common areas.
Set up, configure, and manage Lync Phone Edition and compatible devices.
Configure voice policies for common area phones.
Deploy and support analog phone devices.
Module 9: Lync Online Configuration and Migration
This
module introduces Lync Online and hybrid scenarios as well as
explaining how to migrate users to Office 365. The different Lync online
deployment architectures and the differences in feature set and
functionality are discussed.
Lessons
Office 365 Architecture
Deploying Lync Online
Lync Hybrid Scenarios
Lab: Deploying Lync Online
Implementing Identity Management with Office 365
Deploying and Configuring a Lync Edge Server
Configuring a Hybrid Deployment of the New Lync Server
After completing this module, students will be able to:
Deploy Lync Online.
Synchronize
on-premises Active Directory and Microsoft Online Services Directory
using Microsoft Online Services Directory Synchronization tool.
Describe options for deploying Lync in a hybrid environment.
Configure Lync split domain.
Module 10: Quality of Experience
This module
explains the requirements for quality of experience (QoE) monitoring.
Students learn to interpret and use QoE reports to better manage and
deliver the Lync Server 2013 user experience.
Lessons
Voice Quality Concepts
Exploring Lync Monitoring Server Components
Exploring Lync Monitoring Server Reports
RTP and RTCP Collected Information
Lab: Exploring Monitoring Server Reports
Reviewing Per-to-Peer Session Detail Reports
Reviewing Call Detail Reports
After completing this module, students will be able to:
Understand requirements for installing Monitoring server.
Identify different built-in reports.
Describe each matrix available in the reports.
Review Quality of Service reports.
Module 11: Voice Resiliency
This module examines
the capabilities of Lync Server 2013 for providing voice resiliency
across the enterprise. The module explores multiple failure scenarios,
such as central site, branch, and WAN failover.
Lessons
Voice Resiliency in Lync Server 2013
Lync Pool Resilience
Branch Office Resilience
Lab: Implementing Voice Resiliency in Lync Server 2013
Configuring a Survivable Branch Server
Testing and Verifying Branch Office Resiliency with a WAN
Testing and Verifying Branch Office Resiliency with a Pool
Testing and Verifying Branch Office Resiliency with an SBA
Testing and Verifying Central Site Voice Resiliency
After completing this module, students will be able to:
Understand the resiliency challenges related to Lync Enterprise Voice.
Describe the different Lync Server 2013 features that improve voice resiliency.
Design and deploy Branch office resiliency improvements.
Understand client behaviour for different outage scenarios.
About this Course
This five-day instructor-led course teaches how
to design and configure enterprise voice in Microsoft Lync Server 2013
and Lync Online services. This course will provide you with the
knowledge and skills to configure and manage a Lync Server 2013 on
premises, Lync Online in the cloud or in a mixed deployment. In
addition, it will provide the skills needed by IT or telephony
consultants to deliver a Lync based enterprise voice solution. This
course will teach you how to configure Lync Server 2013, as well as
provide guidelines, best practices, and considerations that will help
you optimize your enterprise voice deployment. This course helps the
student prepare for Exam 70-337.
Prerequisites
Before attending this course, students must have:
Minimum of two years of experience with Microsoft Lync technologies or similar telephony systems.
Completed
Course 20336, Core Solutions of Microsoft Lync Server 2013 or
equivalent knowledge of deploying Lync Server 2013 or Lync Online.
Experience deploying Lync clients, including end user and common area devices.
Familiarity with security, networking and high availability concepts.
Experience with monitoring and troubleshooting on Windows Server.
Understanding of Active Directory Domain Services (AD DS).
Experience managing an application remotely using Windows PowerShell 2.0 or newer.
Audience Profile
This course is intended for IT Consultants and
Telecommunications consulting professionals with at least three months
experience designing, planning, deploying, and maintaining solutions for
unified communications (UC) with particular emphasis on enterprise
voice over Internet protocol (VOIP). The student should be able to
translate business requirements into technical architecture and design
for a UC solution. The student should also have basic Windows Server
2012 navigation skills.
At Course Completion
After completing this course, students will be able to:
Design a resilient enterprise voice solution
Design and configure network services for Lync 2013
Configure Lync Server 2013 voice features
Implement emergency voice services
Plan and configure a Lync Online or hybrid solution
Course Details
Course Outline
Module 1: Voice Architecture
This module introduce Enterprise
Voice features of Lync Server 2013 and discusses all components required
to for implementation. A high level architectural design is provided
and all relevant components such as mediation servers, gateways, SIP
trunks, and PBX are discussed. This module provides students with the
technical foundation to plan and deploy the Enterprise Voice workload.
Lessons
Architecture and Server Roles
Voice Features of Lync Server 2013
Site Topologies
After completing this module, students will be able to:
Describe the Enterprise Voice features and capabilities of Lync Server 2013.
Explain Enterprise Voice architecture and server roles of Lync Server 2013.
Define site topologies for an Enterprise Voice deployment.
Module 2: Configuring Basic Enterprise Voice Functionality
Basic
enterprise voice functionality provides a seamless ability for employees
to make and receive phone calls from legacy phones, IP phones, Lync
clients, and even mobile devices. A caller just needs to know one number
for calling employee or if integrated with Active Directory, just the
name. This module discuss configuration items relevant to Enterprise
Voice. At the end of the module, students will have an in-depth
understanding of configuration items such as trunks, routes, voice
policies, and dial plans. Students will be able to configure Enterprise
voice, implement routing and normalization and enable users for
Enterprise Voice functionality.
Lessons
Introduction to Lync Voice Routing
Configuring Enterprise Voice
Defining Voice Policies
Assigning DID Numbers
How to Design a Dial Plan
Lab: Preparing for Enterprise Voice
Analyzing the Existing Voice Infrastructure
Configuring the Topology for Enterprise Voice
Configuring Dial Plans and Normalization Rules
Configuring Voice Routes
Configuring Voice Policies and PSTN Usages
Configuring Number Manipulation on Trunks
Enabling Users for Enterprise Voice
Verifying and Testing Normalization Rules
Testing Trunk Routing and Translation Rules
Configuring Inter-Trunk Routing
After completing this module, students will be able to:
Create phone number normalization rules based on enterprise dialing habits.
Define enterprise voice topology by using Topology Builder.
Design and configure a dial plan.
Configure voice policies and routes.
Manage voice features for users.
Module 3: Designing Exchange Server 2013 Unified Messaging
Integration with Lync Server 2013This module discusses the process for
integrating Exchange Server 2013 Unified Messaging (UM) with Lync Server
2013. Students also learn about UM dial plan requirements and how to
create and configure a UM dial plan. Students learn how to enable a user
for UM integration with Lync Server 2013.
Lessons
Overview of Exchange 2013 Unified Messaging
Integrating Unified Messaging with Lync Server 2013
Lab: Designing Exchange Server 2013 Unified Messaging with Lync Server 2013
Configuring Exchange Server 2013 UM to work with Lync Server 2013 Enterprise Voice
Configuring Lync Server 2013 Interoperability with Exchange Server 2013 Unified Messaging
Testing and Verifying Integration
After completing this module, students will be able to:
Understand how Lync Server 2013 integrates with Exchange Server 2013 UM.
Plan for Exchange Server UM requirements.
Configure Lync Server 2013 to work with Exchange Server 2013 UM.
Module 4: Voice Applications
Basic enterprise voice functionality
provides a seamless ability for employees to make and receive phone
calls from legacy phones, IP phones, Lync clients, and even mobile
devices. A caller just needs to know one number for calling employee or
if integrated with Active Directory, just the name. This module discuss
configuration items relevant to Enterprise Voice. At the end of the
module, students will have an in-depth understanding of configuration
items such as trunks, routes, voice policies, and dial plans. Students
will be able to configure Enterprise voice, implement routing and
normalization and enable users for Enterprise Voice functionality.
Lessons
Call Park Service
Managing Calls to Unassigned Numbers
PSTN Conferencing
Overview of Response Group Services
Implementing Response Group Services
Lab: Implementing Enterprise Voice Applications
Configuring Call Park
Configuring the Unassigned Number Feature
Verifying Call Park Service and Unassigned Number Feature
Configuring Agent Groups and Queues
Configuring Workflows
Configuring the Response Group Service Behavior
Configuring Dial-In Conferencing
Verifying Dial-In Access Configuration
After completing this module, students will be able to:
Describe the purpose of Call Park.
Explain the Unassigned Number feature.
Describe PSTN conferencing.
Describe Response Group Services.
Describe the components of Response Group Services.
Module 5: Configuring and Deploying Emergency Calling
This module
covers the Location Information Server (LIS) and how to implement
Emergency dialing and Enhanced 911 (E9-1-1) where appropriate. The
module discusses the implementation and configuration of Emergency
Services for a Lync infrastructure and explores various configuration
aspects of Emergency Services, such as location services, call routing
and E9-1-1.
Lessons
Introducing Location Information Server
Overview of Setup and Call Flow
Designing Location Policies
Implementing LIS
Address Discovery
User Experience
Lab: Configuring Location Information Service for Emergency Calling and Enhanced 9-1-1
Creating Emergency Routes and PSTN Usages
Configuring Number Manipulation on Trunks for Emergency Numbers
Defining LIS Locations
Experiencing LIS Features
Creating E9-1-1 Gateway Configuration
Verifying Emergency Calling through the E9-1-1 Gateway
Creating an Alternate Local Path for Emergency Calls
After completing this module, students will be able to:
Describe Location Information Service (LIS).
Understand how to set up and implement E9-1-1.
Design Location policies for an E9-1-1 implementation.
Configure LIS.
Understand how location discovery works.
Describe the process when a user makes an emergency call.
Module 6: PSTN Integration
This module discusses how to connect
Microsoft Lync Server 2013 to a public switched telephone network (PSTN)
using an existing Public Branch Exchange (PBX), gateway or Internet
Telephone Service Provider (ITSP). Connection to the PSTN allows
enterprise users to make calls to and receive calls from outside
external numbers using the same Lync client used for internal calls.
Later lessons will cover Lync 2013 features to improve managing and
interacting with external users connected through the PSTN.
Lessons
Connecting to the PSTN
Connecting to the Existing PBX
M:N Interworking Routing
Call Routing Reliability
After completing this module, students will be able to:
Connect Lync to the PSTN.
Implement M:N interworking routing.
Define a reliable route for calls by using the PSTN.
Identify Auxiliary Calling Information passed during call forwarding.
Module 7: Lync Server 2013 and Networking
This module focuses on
network requirements planning, including Quality of Service (QoS),
capacity, conferencing traffic, Edge placement, and bandwidth
management. The module also discusses how to plan and deploy Call
Admission Control (CAC). Students will learn about Lync networking
dependencies, design guidelines, and best practices. The module also
provides background information on CAC and QoS, and design and
configuration information. At the end of the module, students will
understand the networking requirements for Lync Enterprise Voice, and
know how to successfully design, implement and configure Lync for both
QoS and CAC.
Lessons
Planning for Media Requirements
Call Admission Control
Planning for Call Admission Control
Media Bypass
Lab: Implementing Call Admission Control
Configuring CAC Components
Verifying Bandwidth Policy Application
After completing this module, you students be able to:
Enable Lync Server 2013 for QoS.
Enable Call Admission Control.
Create network inter-site policies.
Enable media bypass.
Module 8: Phones and Devices
This module discusses selecting,
deploying and configuring phones and devices to use with Lync. At the
end of the module the student will be able to deploy and configure Lync
phones and devices.
Lessons
Introduction to Phones and Devices
Device Deployment
Lync Server 2013 Phone Management
Analog Device Support
After completing this module, students will be able to
Understand the differences between the different types of Lync phones.
Recommend phones for information workers, conference rooms and common areas.
Set up, configure, and manage Lync Phone Edition and compatible devices.
Configure voice policies for common area phones.
Deploy and support analog phone devices.
Module 9: Lync Online Configuration and Migration
This module
introduces Lync Online and hybrid scenarios as well as explaining how to
migrate users to Office 365. The different Lync online deployment
architectures and the differences in feature set and functionality are
discussed.
Lessons
Office 365 Architecture
Deploying Lync Online
Lync Hybrid Scenarios
Lab: Deploying Lync Online
Implementing Identity Management with Office 365
Deploying and Configuring a Lync Edge Server
Configuring a Hybrid Deployment of the New Lync Server
After completing this module, students will be able to:
Deploy Lync Online.
Synchronize
on-premises Active Directory and Microsoft Online Services Directory
using Microsoft Online Services Directory Synchronization tool.
Describe options for deploying Lync in a hybrid environment.
Configure Lync split domain.
Module 10: Quality of Experience
This module explains the
requirements for quality of experience (QoE) monitoring. Students learn
to interpret and use QoE reports to better manage and deliver the Lync
Server 2013 user experience.
Lessons
Voice Quality Concepts
Exploring Lync Monitoring Server Components
Exploring Lync Monitoring Server Reports
RTP and RTCP Collected Information
Lab: Exploring Monitoring Server Reports
Reviewing Per-to-Peer Session Detail Reports
Reviewing Call Detail Reports
After completing this module, students will be able to:
Understand requirements for installing Monitoring server.
Identify different built-in reports.
Describe each matrix available in the reports.
Review Quality of Service reports.
Module 11: Voice Resiliency
This module examines the capabilities
of Lync Server 2013 for providing voice resiliency across the
enterprise. The module explores multiple failure scenarios, such as
central site, branch, and WAN failover.
Lessons
Voice Resiliency in Lync Server 2013
Lync Pool Resilience
Branch Office Resilience
Lab: Implementing Voice Resiliency in Lync Server 2013
Configuring a Survivable Branch Server
Testing and Verifying Branch Office Resiliency with a WAN
Testing and Verifying Branch Office Resiliency with a Pool
Testing and Verifying Branch Office Resiliency with an SBA
Testing and Verifying Central Site Voice Resiliency
After completing this module, students will be able to:
Understand the resiliency challenges related to Lync Enterprise Voice.
Describe the different Lync Server 2013 features that improve voice resiliency.
Design and deploy Branch office resiliency improvements.
Understand client behaviour for different outage scenarios.
Audience
This course is intended for IT Consultants and Telecommunications consulting professionals with at least three months experience designing, planning, deploying, and maintaining solutions for unified communications (UC) with particular emphasis on enterprise voice over Internet protocol (VOIP). The student should be able to translate business requirements into technical architecture and design for a UC solution. The student should also have basic Windows Server 2012 navigation skills.
