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Dealing With Difficult People Introduction
When it comes to dealing with difficult people and personalities, there are many
variables to consider including the people, the situation and even the perceived
authority of those involved. The reality is that unless you and I are prepared
in advance for these challenges, we will react the way we always have and
achieve the results we’ve always achieved. So as we explore difficult people and
personalities, I want you to think about how you currently react to those people
and those challenging situations; and then think about how you’d like to feel
and think and respond in future challenging situations. There is no quiz with
this video. The quiz will be provided in the final video of this series,
Dealing With Difficult People Part 4 -- What to DO and Say to De-Escalate
Volatile People and Situations.
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Dealing With Difficult People Introduction
When it comes to dealing with difficult people and personalities, there are many
variables to consider including the people, the situation and even the perceived
authority of those involved. The reality is that unless you and I are prepared
in advance for these challenges, we will react the way we always have and
achieve the results we’ve always achieved. So as we explore difficult people and
personalities, I want you to think about how you currently react to those people
and those challenging situations; and then think about how you’d like to feel
and think and respond in future challenging situations. There is no quiz with
this video. The quiz will be provided in the final video of this series,
Dealing With Difficult People Part 4 -- What to DO and Say to De-Escalate
Volatile People and Situations.
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Dealing With Difficult People Part 1 -- Pinpointing Your Triggers
When it comes to dealing with difficult people and personalities, there are many
variables to consider including the people, the situation, and even the
perceived authority of those involved. The reality is that unless you and I are
prepared in advance for these challenges, we will react the way we always have
and achieve the results we’ve always achieved. So as we explore difficult people
and personalities, I want you to think about how you currently react to those
people and those challenging situations -- and then think about how you’d like
to feel and think and respond in future challenging situations. There is no quiz
with this video. The quiz will be provided in the final video of this series,
Dealing With Difficult People Part 4 -- What to DO and Say to De-Escalate
Volatile People and Situations.
-
Dealing With Difficult People Part 1 -- Pinpointing Your Triggers
When it comes to dealing with difficult people and personalities, there are many
variables to consider including the people, the situation, and even the
perceived authority of those involved. The reality is that unless you and I are
prepared in advance for these challenges, we will react the way we always have
and achieve the results we’ve always achieved. So as we explore difficult people
and personalities, I want you to think about how you currently react to those
people and those challenging situations -- and then think about how you’d like
to feel and think and respond in future challenging situations. There is no quiz
with this video. The quiz will be provided in the final video of this series,
Dealing With Difficult People Part 4 -- What to DO and Say to De-Escalate
Volatile People and Situations.
-
Dealing With Difficult People Part 2 -- Culture, Upbringing, and Personalit Your Responses to Difficult Circumstances
When it comes to dealing with difficult people and personalities, there are many
variables to consider including the people, the situation, and even the
perceived authority of those involved. The reality is that unless you and I are
prepared in advance for these challenges, we will react the way we always have
and achieve the results we’ve always achieved. So as we explore difficult people
and personalities, I want you to think about how you currently react to those
people and those challenging situations -- and then think about how you’d like
to feel and think and respond in future challenging situations. There is no quiz
with this video. The quiz will be provided in the final video of this series,
Dealing With Difficult People Part 4 -- What to DO and Say to De-Escalate
Volatile People and Situations.
-
Dealing With Difficult People Part 2 -- Culture, Upbringing, and Personalit Your Responses to Difficult Circumstances
When it comes to dealing with difficult people and personalities, there are many
variables to consider including the people, the situation, and even the
perceived authority of those involved. The reality is that unless you and I are
prepared in advance for these challenges, we will react the way we always have
and achieve the results we’ve always achieved. So as we explore difficult people
and personalities, I want you to think about how you currently react to those
people and those challenging situations -- and then think about how you’d like
to feel and think and respond in future challenging situations. There is no quiz
with this video. The quiz will be provided in the final video of this series,
Dealing With Difficult People Part 4 -- What to DO and Say to De-Escalate
Volatile People and Situations.
-
Dealing With Difficult People Part 3 -- Techniques for Defusing Difficult People and Challenging Situations
When it comes to dealing with difficult people and personalities, there are many
variables to consider including the people, the situation, and even the
perceived authority of those involved. The reality is that unless you and I are
prepared in advance for these challenges, we will react the way we always have
and achieve the results we’ve always achieved. So as we explore difficult people
and personalities, I want you to think about how you currently react to those
people and those challenging situations -- and then think about how you’d like
to feel and think and respond in future challenging situations. There is no quiz
with this video. The quiz will be provided in the final video of this series,
Dealing With Difficult People Part 4 -- What to DO and Say to De-Escalate
Volatile People and Situations.
-
Dealing With Difficult People Part 3 -- Techniques for Defusing Difficult People and Challenging Situations
When it comes to dealing with difficult people and personalities, there are many
variables to consider including the people, the situation, and even the
perceived authority of those involved. The reality is that unless you and I are
prepared in advance for these challenges, we will react the way we always have
and achieve the results we’ve always achieved. So as we explore difficult people
and personalities, I want you to think about how you currently react to those
people and those challenging situations -- and then think about how you’d like
to feel and think and respond in future challenging situations. There is no quiz
with this video. The quiz will be provided in the final video of this series,
Dealing With Difficult People Part 4 -- What to DO and Say to De-Escalate
Volatile People and Situations.
-
Dealing With Difficult People Part 4 -- What to Do and Say to De-Escalate Volatile People and Situations
When it comes to dealing with difficult people and personalities, there are many
variables to consider including the people, the situation, and even the
perceived authority of those involved. The reality is that unless you and I are
prepared in advance for these challenges, we will react the way we always have
and achieve the results we’ve always achieved. So as we explore difficult people
and personalities, I want you to think about how you currently react to those
people and those challenging situations; and then think about how you’d like to
feel and think and respond in future challenging situations. This is the final
video of the series and includes an assessment quiz.
-
Dealing With Difficult People Part 4 -- What to Do and Say to De-Escalate Volatile People and Situations
When it comes to dealing with difficult people and personalities, there are many
variables to consider including the people, the situation, and even the
perceived authority of those involved. The reality is that unless you and I are
prepared in advance for these challenges, we will react the way we always have
and achieve the results we’ve always achieved. So as we explore difficult people
and personalities, I want you to think about how you currently react to those
people and those challenging situations; and then think about how you’d like to
feel and think and respond in future challenging situations. This is the final
video of the series and includes an assessment quiz.
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Dealing With Difficult Situations
Conflict is a part of life, so it is important to have the skills necessary in
order to deal with it successfully. The course outlines some causes of conflict,
how to break conflict spirals, and how to deal with emotions and ultimatums.
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Difficult Conversation Addressing Sexual Harassment Concerns
This video outlines the procedure for handling sexual harassment concerns in the
office. By stressing the importance of acknowledging a person’s concerns,
listening to all sides of the story, and reserving judgment until sufficient
information has been gathered, we try to make this extremely difficult
conversation as manageable as possible. This video is part of the Difficult
Conversations series from the Jeff Havens Company.
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Difficult Conversation Announcing Major Changes
This video covers how to effectively communicate an upcoming change to your
employees or team members. As with many of our videos, the “how not to do this”
piece is absurd and hilarious -- but don’t worry We also go through all the
right things to do. This video is part of the Difficult Conversations series
from the Jeff Havens Company.
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Difficult Conversation Communicating a Low Performance Review
This video will help you handle the communication of a low performance review.
We will discuss the need for proper documentation as well as providing a roadmap
for success so that this situation does not recur in subsequent review cycles.
Handled correctly, this difficult conversation doesn’t have to be difficult at
all. This video is part of the Difficult Conversations series from the Jeff
Havens Company.
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Difficult Conversation Dealing With Personality Issues
In this video, you’ll witness multiple different personality types and be
encouraged to put yourself in other people’s shoes before deciding how to handle
the conflict in question. One of the narrators also gets put in his place by the
other narrator, and that’s always fun. Because we cover three scenarios in under
four minutes, this video is a 3-in-1 extravaganza of awesomeness. Have fun This
video is part of the Difficult Conversations series from the Jeff Havens
Company.
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Difficult Conversation Denying Vacation Requests
Here we cover two common reasons for denying vacation requests, as well as solid
explanations for why the denials are necessary. We also discuss hobbits. How did
we Manager to do both of these at once? You’ll have to see for yourself This
video is part of the Difficult Conversations series from the Jeff Havens
Company.
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Difficult Conversation Discussing Inappropriate Dress
Some people just don’t know how to dress themselves. In this video, we will
outline simple strategies for explaining the line between casual and
inappropriate. We’re especially excited about this video, since it allowed us
to wear things we usually can’t get away with in videos. I’ll bet you can guess
which things those are This video is part of the Difficult Conversations
series from the Jeff Havens Company.
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Difficult Conversation Letting Someone Go
Perhaps one of the most difficult workplace conversations there is, letting
someone go is never easy. In this video we run through several important
elements of a successful termination. Pay special attention to the voiceover
parts, as they allowed us to sneak in a small amount of humor into this
otherwise very serious subject. This video is part of the Difficult
Conversations series from the Jeff Havens Company.
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Difficult Conversation Odor Issues
This video discusses how to approach a colleague or employee whose odor has
become distracting to the rest of his/her team. The “how to screw this up” part
of the video is flat-out hilarious, but you’ll also get a solid understanding of
how to phrase your side of the conversation to make this as unpleasant and civil
as possible. This video is part of the Difficult Conversations series from the
Jeff Havens Company.
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Difficult Conversation Saying No to Promotions or New Jobs
After illustrating a terrible way to handle this hin we did a lot of yelling
and grandstanding, we outline several important elements involved in telling
someone that they will not be receiving an expected job or promotion. By
providing clear explanations and offering opportunities for future improvement,
this difficult conversation can become significantly easier. This video is part
of the Difficult Conversations series from the Jeff Havens Company.
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Difficult Conversation Technology In Meetings
This video covers how to deal with unexpected interruptions phone calls, text
messages, emails, etc. during group meetings. You will be encouraged to
understand the situation fully before jumping to conclusions, and also to handle
interruptions in a professional, non-confrontational way. There might also be
some people looking like idiots from time to time. Enjoy This video is part of
the Difficult Conversations series from the Jeff Havens Company.
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Win Over That Difficult Person
In this course, Ron Sarazin will teach you how to handle difficult customers.
You will learn how to empathize, listen to them, and solve whatever problems
they may have.
