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Evaluating Numeric Survey Data
Welcome to the Performance Excellence – Using Surveys to Get Feedback video series! In order to assess and improve performance, you need information and data, and lots of it. One way to collect this is through surveys. Whether you are polling customers or employees, you need to make sure the results are valid, and this takes planning, preparation, and some basic knowledge of survey method. Once you’ve collected your data, you need to process it, and that can be intimidating. This video lesson will help you draw valuable conclusions from your quantitative survey results.
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Evaluating Numeric Survey Data
Welcome to the Performance Excellence – Using Surveys to Get Feedback video series! In order to assess and improve performance, you need information and data, and lots of it. One way to collect this is through surveys. Whether you are polling customers or employees, you need to make sure the results are valid, and this takes planning, preparation, and some basic knowledge of survey method. Once you’ve collected your data, you need to process it, and that can be intimidating. This video lesson will help you draw valuable conclusions from your quantitative survey results.
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Deciding on the Process
Welcome to the Performance Excellence – Using Surveys to Get Feedback video series! In order to assess and improve performance, you need information and data, and lots of it. One way to collect this is through surveys. Whether you are polling customers or employees, you need to make sure the results are valid, and this takes planning, preparation, and some basic knowledge of survey method. This video lesson introduces the survey process, and proposes key questions you need to answer about your goals and methods as you plan your survey.
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Deciding on the Process
Welcome to the Performance Excellence – Using Surveys to Get Feedback video series! In order to assess and improve performance, you need information and data, and lots of it. One way to collect this is through surveys. Whether you are polling customers or employees, you need to make sure the results are valid, and this takes planning, preparation, and some basic knowledge of survey method. This video lesson introduces the survey process, and proposes key questions you need to answer about your goals and methods as you plan your survey.
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Conducting a Sharing Meeting
Welcome to the "Performance Excellence: Using Surveys to Get Feedback" video series! In order to assess and improve performance, you need information and data, and lots of it. One way to collect this is through surveys. Whether you are polling customers or employees, you need to make sure the results are valid, and this takes planning, preparation, and some basic knowledge of survey method. After conducting the survey and analyzing the data, your work is only partially done. This video lesson will walk you through your final task: to share what you’ve discovered, and to explain what you’re going to do about it.
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Conducting a Sharing Meeting
Welcome to the "Performance Excellence: Using Surveys to Get Feedback" video series! In order to assess and improve performance, you need information and data, and lots of it. One way to collect this is through surveys. Whether you are polling customers or employees, you need to make sure the results are valid, and this takes planning, preparation, and some basic knowledge of survey method. After conducting the survey and analyzing the data, your work is only partially done. This video lesson will walk you through your final task: to share what you’ve discovered, and to explain what you’re going to do about it.
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Identifying Survey Elements
Welcome to the Performance Excellence – Using Surveys to Get Feedback video series! In order to assess and improve performance, you need information and data, and lots of it. One way to collect this is through surveys. Whether you are polling customers or employees, you need to make sure the results are valid, and this takes planning, preparation, and some basic knowledge of survey method. This video lesson focuses on your key survey elements. Specifically: what is the survey going to investigate?
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Identifying Survey Elements
Welcome to the Performance Excellence – Using Surveys to Get Feedback video series! In order to assess and improve performance, you need information and data, and lots of it. One way to collect this is through surveys. Whether you are polling customers or employees, you need to make sure the results are valid, and this takes planning, preparation, and some basic knowledge of survey method. This video lesson focuses on your key survey elements. Specifically: what is the survey going to investigate?
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Performance Excellence: Using Surveys to Get Feedback -- Questions and Tips
Welcome to the "Performance Excellence: Using Surveys to Get Feedback" video series! In order to assess and improve performance, you need information and data, and lots of it. One way to collect this is through surveys. Whether you are polling customers or employees, you need to make sure the results are valid, and this takes planning, preparation, and some basic knowledge of survey method. This last video lesson in the series addresses the intricacies of validity and avoiding bias in your results. Make sure you understand what your numbers are telling you!
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Performance Excellence: Using Surveys to Get Feedback -- Questions and Tips
Welcome to the "Performance Excellence: Using Surveys to Get Feedback" video series! In order to assess and improve performance, you need information and data, and lots of it. One way to collect this is through surveys. Whether you are polling customers or employees, you need to make sure the results are valid, and this takes planning, preparation, and some basic knowledge of survey method. This last video lesson in the series addresses the intricacies of validity and avoiding bias in your results. Make sure you understand what your numbers are telling you!
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Selecting the Response Method
Welcome to the Performance Excellence – Using Surveys to Get Feedback video series! In order to assess and improve performance, you need information and data, and lots of it. One way to collect this is through surveys. Whether you are polling customers or employees, you need to make sure the results are valid, and this takes planning, preparation, and some basic knowledge of survey method. Using the right type of response and a valid scale are essential to gathering valid data. This video lesson will discuss response types, scales, and other survey method tips.
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Selecting the Response Method
Welcome to the Performance Excellence – Using Surveys to Get Feedback video series! In order to assess and improve performance, you need information and data, and lots of it. One way to collect this is through surveys. Whether you are polling customers or employees, you need to make sure the results are valid, and this takes planning, preparation, and some basic knowledge of survey method. Using the right type of response and a valid scale are essential to gathering valid data. This video lesson will discuss response types, scales, and other survey method tips.
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The Importance of Importance
Welcome to the Performance Excellence – Using Surveys to Get Feedback video series! In order to assess and improve performance, you need information and data, and lots of it. One way to collect this is through surveys. Whether you are polling customers or employees, you need to make sure the results are valid, and this takes planning, preparation, and some basic knowledge of survey method. Sometimes, satisfaction information isn’t enough. If satisfaction data doesn’t lead to clear conclusions, there’s also the issue of "importance." This lesson will help you gather data about which survey points your respondents care most about, so that you can focus your efforts where they are needed most.
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The Importance of Importance
Welcome to the Performance Excellence – Using Surveys to Get Feedback video series! In order to assess and improve performance, you need information and data, and lots of it. One way to collect this is through surveys. Whether you are polling customers or employees, you need to make sure the results are valid, and this takes planning, preparation, and some basic knowledge of survey method. Sometimes, satisfaction information isn’t enough. If satisfaction data doesn’t lead to clear conclusions, there’s also the issue of "importance." This lesson will help you gather data about which survey points your respondents care most about, so that you can focus your efforts where they are needed most.
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Turning Elements into Survey Items
Welcome to the Performance Excellence – Using Surveys to Get Feedback video series! In order to assess and improve performance, you need information and data, and lots of it. One way to collect this is through surveys. Whether you are polling customers or employees, you need to make sure the results are valid, and this takes planning, preparation, and some basic knowledge of survey method. Once you’ve prioritized your survey elements, you need to turn them into survey items. This video lesson will teach you how to make your survey items relevant, concise, unambiguous, and focused.
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Turning Elements into Survey Items
Welcome to the Performance Excellence – Using Surveys to Get Feedback video series! In order to assess and improve performance, you need information and data, and lots of it. One way to collect this is through surveys. Whether you are polling customers or employees, you need to make sure the results are valid, and this takes planning, preparation, and some basic knowledge of survey method. Once you’ve prioritized your survey elements, you need to turn them into survey items. This video lesson will teach you how to make your survey items relevant, concise, unambiguous, and focused.
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Understanding Power and Dependency
Power is the ability to influence the behavior of others to get what you want. It is often visible to others within organizations. Conformity manifests itself in several ways, and research shows that individuals will defer to a group even when they may know that what they are doing is inaccurate or unethical. Dependency is increased when you possess something that is considered scarce, important, and non-substitutable by others.
