Module 1: Behaviors that Create Separation
The Difficulty of Diversity
· The Problem: Focusing on
Differences
· The Solution: Focusing on
Respectful Interactions Understanding Bias
· Fundamental Attribution Error
(FAE)
o Subtle Stereotyping
· Individual Activity: Personal
Reflection
o Virtually Imperceptible
Inequities
· Examples of Micro-Inequities
· Individual Activity:
Devaluing Others Self-Assessment
· The Antidote:
Micro-Affirmations
Module 2 : Fostering a Culture of Inclusion
Organizational Approach to Inclusion
· Framework
for Organizational Inclusion
· Group
Activity: Inclusion in Your Workplace
· Workplace
Design
· Individual
Approach to Inclusion
· Individual
Activity: How Inclusive Are You?
· Employee
Behaviors
· Manager
Behaviors
o Individual Activity: Identify
Individual Employee Skills
· Showing
Respect
o Different Ways of Conveying
Respect
§ Direct vs. indirect
§ Timeliness
§ Individual vs. group
§ Hierarchy
§ Reserved vs. emotional
o Individual Activity: What
Respect Means to You
· Communicating
with Respect
· Group
Activity: Practice Communicating with Respect
· Productive
Conflict Resolution
o Laying the Groundwork
o Acknowledge that diversity-related issues may
be contributing to the conflict.
o Discuss the issue with the other person and
determine how you both perceive it.
o Act in good faith.
o Share your observations with an attitude of
openness and curiosity.
o Separate substantive issues from “style”
differences.
o Decide how to approach the resolution process.
o Consider possible causes.
o Identify the needs of each side.
o Consider “achieving disagreement.
o Group Activity: Practice Respectful Conflict
Resolution
Module 3 : Lead by Example
Be Part of the Solution
· Don’t Look to Be Offended
· Respond with Grace While
Setting the Record Straight
· Speak Up if You Experience or
Notice Truly Offensive Behavior
· Treat Others with Respect
Confronting Negative Behavior Respectfully
· How to Give Feedback
· How to Receive Feedback
· Group Activity: Practice
Giving and Receiving Feedback
· Seek Personal Growth
· How Do You View Your Career
Path?
· Seek a Mentor/Be a Mentor
Module 4 : Managing Issues of Diversity
Building bridges
· Identifying barriers to diversity
· Identifying enablers to
diversity
o Improving your workplace
· Strategies for overcoming
differences
· Communicating about
· Diversity
· Body language
· Communicating with respect
· Managing Issues
· Handling sensitive situations
· Techniques for Giving
feedback
· Techniques for receiving
feedback
o Determining conflict styles
· Thomas-Kilman Conflict Model
o Accommodating
o Avoiding
o Competing
o Compromising
o Collaborating
· Case study
o Valuing a vision of diversity
Learning Summary
Objectives
· Action
Plan
· Test Your
Knowledge
· Appendix
· Review