Course Description
Apply well-honed communication techniques to navigate common work challenges. This distinctive certificate program incorporates skill practice, role-play activities and real-time feedback to help you take your communication skills to the next level. Using real-life workplace scenarios in a supportive environment, you’ll practice communicating with authenticity and clarity as you choose the best way to communicate the message you want to convey. You’ll be challenged to step up and be seen—and analyze how you view and respond to people.
To fully utilize and feel comfortable with the new voice you’ve discovered, you’ll finish the program by engaging in a capstone activity where you’ll apply the concepts and skills you’ve learned to a real-life scenario.
Added bonus: You’ll also receive an exclusive AMA certificate in recognition of your completion of this program.
Certificate Programs include additional post-course resources:
On demand lessons to reinforce key skills
Best practice skill refreshers
Articles offering practical tips and tactics
Agenda
The Power of Self-Awareness and the Importance of Perception
Understanding yourself, your audiences and the power of perception
Identifying your communication style and its impact
Identify others’ types and how style differences impact communication
Using style knowledge to identify flexing strategies
The 3 Vs of Communication – Vocal, Verbal, Visual
Understanding how each of the 3 Vs affects perception
Demonstrating how non-verbal behavior affects perception
Applying communication planning to each of the 3 Vs
Effective Listening and Building Rapport
Authentic Communication and Influence
Linking authentic communication with style awareness and effective influencing skills
Flexing your style to influence others
Demonstrating authentic communication to influence another by incorporating style flexing and the 3Vs
Creating Impactful Messages for All Communication Methods
Practicing a conversation using the 5 Key Skills worksheet
Customizing messages to your audiences and communication modality
Storytelling: A Powerful Influencing Tool
Using storytelling to improve rapport and influence
Identifying stories and utilizing the principles of effective storytelling
Developing and telling an “I Know What You’re Thinking” story
Improving your ability to connect with and influence others through storytelling
Business Writing
Writing to influence others
Organizing your writing to accomplish your purpose
Using visuals to enhance reader understanding
Practicing effective writing
Applying an editing process to improve your final product
Presentation Skills
Identifying critical elements of exceptional presentations
Describing the types of presentations and different modalities
Fostering audience engagement during different types of presentations
Applying best-in-class techniques for managing presentation anxiety
Communication Behaviors – Capstone
Exhibiting confidence and competence in applying skills and techniques of effective business communication
Cancellation:
Transfer, Cancellation and Refund Policy. For Classroom, Live Online and Webinar programs, you may transfer to a future session, send someone to take your place or cancel without penalty at any time up to three weeks prior to your program. If you provide AMA with less than three weeks’ notice, or fail to attend, you will be liable for the entire program fee. Programs included in AMA OnDemand offerings are not eligible for substitution, transfer, cancellation, return or refund. We appreciate that this is an important investment for you and your company and would like to accommodate your needs the best we can. Please call us if you have any questions