Course Description
How to Write Effective Emails for Every Situation
According to recent studies, the average person spends 28% of their work week on reading and writing email — more than 11 hours a week!
Yet while most business communication these days is done by email, few people have been trained in how to write an email in a clear and concise manner. We’ve all seen how poorly written emails can lead to misunderstandings, confusion, and mistakes.
This webinar demonstrates specific methods and offers concrete advice on writing and self-editing your email before you press send. You’ll hear simple approaches to create messages that are thorough yet to the point and easily scanned and understood.
About Your Instructor
Pamela Skillings
is co-founder of Skillful Communications. As an interview coach she has helped her clients land dream jobs at companies including Google, Microsoft, Goldman Sachs and JP Morgan Chase.
She also has more than 15 years of experience training and advising managers at organizations from American Express to the City of New York. She is an adjunct professor at New York University and an instructor at the American Management Association.
Webinar demonstrates specific methods and offers concrete advice on writing and self-editing your email before you hit send. You’ll hear simple approaches to write emails that are thorough but to the point and easily scanned and understood.
Agenda
What You Will Cover
- Tactics for writing clear, concise messages to grab readers' attention and get results
- Ways to convey a professional image with every email you send
- Helpful guidelines for structuring your message
- What to avoid when crafting your subject line
- How to identify focus and tone problems in your message
- Advice for delivering bad news in an email
- Tips to avoid the little mistakes that can make you come across poorly
- Best practices for responding to “angry” emails
How You Will Benefit
After completing this course, you will be able to:
- Write clear, concise email messages/li>
- Convey a professional image through the emails you send /li>
- Identify structure, focus, and tone problems/li>
- Gain email pointers to help you project communication savvy
How AMA Webinars Work
AMA Webinars provide you with a cost-effective and convenient way to boost your know-how. You can participate in the comfort of your home or office without the need for travel costs and time.
BONUS: Paid registrants will also get a single-user license to access a recorded archive of the program for a full year so that you can watch the program again and again to boost your skill set.
Please note that AMA Webinars are designed to provide a one-to-one learning experience for an individual and are not designed to be viewed in a group setting. Program access is available only via the MYAMA account of the registered attendee.
Audience
Senior executives, managers, administrative and clerical staff, salespeople, and customer service reps who correspond regularly with clients and colleagues by email and would like to improve their professional email writing style.
Cancellation:Transfer, Cancellation and Refund Policy. For Classroom, Live Online and Webinar programs, you may transfer to a future session, send someone to take your place or cancel without penalty at any time up to three weeks prior to your program. If you provide AMA with less than three weeks’ notice, or fail to attend, you will be liable for the entire program fee. Programs included in AMA OnDemand offerings are not eligible for substitution, transfer, cancellation, return or refund. We appreciate that this is an important investment for you and your company and would like to accommodate your needs the best we can. Please call us if you have any questions