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Cutting Edge Communication: Developing Successful Mindsets
Steve is feeling unmotivated and negative about his job. When his co-worker, Casey tries to cheer him up and help him he reinforces the reasons for his negativity and leaves her feeling somewhat discouraged. Later, after Steve loses a client and feels particularly down Carol comes in to offer some timely advice about Steve's position in the negative Land of W. Part of her advice strikes a chord with Steve. At a team meeting Carol explains that some people in the group are wasting time, wishing they were somewhere else and whining about it... the focus being Steve. Marcus, the senior manager, comes up with a group solution for dealing with the negativity. The final scene shows Carol talking to the group and explaining that Steve has made the important change of becoming a Chooser instead of a Loser. Please Note: These videos are designed to provoke discussion and response. They are fast paced; short; character-driven TV style comedies that take a new approach to reaching today's learners. By laughing; discussing; sharing outrage; and reacting to the behaviors on screen, we can use the resulting feelings and thoughts to develop a clearer shared view of how we want our teams to behave and to better manage these types of situations. These programs partner well with the Switch On and/or Workplace Excellence series, also by Seven Dimensions.This program does not include a quiz. To achieve a completed status in the Learning Management System, you must view the video in its entirety.
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Cutting Edge Communication: Giving Hygiene Feedback
During a meeting the members of the group are becoming aware of Sanjay's body odor. Some subtle jokes are made but Sanjay doesn't notice. Marcus tells Carol about an interesting idea for boosting team morale when Alex walks in with a bag of personal hygiene products she intends to leave on Sanjay's desk. Carol offers a suggestion for a more direct approach, and Marcus also offers something in a more sensitive, team-building vein. Alex proceeds with her original plan of leaving the hygiene products on Sanjay's desk – but it backfires. Carol confronts Sanjay with the issue in her preferred, direct yet inappropriate style. Sanjay is offended and becomes defensive. Carol escalates the argument to include Marcus, who finds a solution that suits everyone. This program does not include a quiz. To achieve a completed status in the Learning Management System, you must view the video in its entirety.
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Cutting Edge Communication: Embracing New Ideas
Marcus encourages people to offer positive, team-building contributions and innovative ideas to enhance productivity and improve the culture. Junko is pleased to present an idea stemming from her Japanese culture. Alex is furious and accuses Junko of stealing her idea and the two enter a brief argument whilst Alex presents her version. The tensions between Junko and Alex continue. Marcus and Michael present new ideas to the group that are received with varying degrees of success. Carol emphasizes that ideas should be shared. Michael's innovation of micro-bags is put into practice. Please note: These videos are designed to provoke discussion and response. They are fast-paced, short, character-driven, TV-style comedies that take a new approach to reaching today's learners. By laughing, discussing, sharing outrage, and reacting to the behaviors on screen, we can use the resulting feelings and thoughts to develop a clearer shared view of how we want our teams to behave and to better manage these types of situations. These programs partner well with the "Switch On" and/or "Workplace Excellence" series, also by Seven Dimensions.This program does not include a quiz. To achieve a completed status in the learning management system, you must view the video in its entirety.
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Cutting Edge Communication: Responding Thoughtfully
Listen supportively by clarifying, reflecting, advising with care, and probing (CRAP). Carol tells the team that people do not listen supportively nor respond thoughtfully to each other. She uses the acronym CRAP when she talks about supportive listening. Please Note: These videos are designed to provoke discussion and response. They are fast-paced, short, character-driven TV style comedies that take a new approach to reaching today's learners. By laughing, discussing, sharing outrage, and reacting to the behaviors on screen, we can use the resulting feelings and thoughts to develop a clearer shared view of how we want our teams to behave and to better manage these types of situations. These programs partner well with the "Switch On and/or Workplace Excellence" series, also by Seven Dimensions.
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Cutting Edge Communication: Using Goals to GROW
Define goals and consider reality, obstacles, options, and a way forward. Serena presents the GROW model to a skeptical Carol and Marcus. She says that GROW helped her become vice president at Cutting Edge. Please Note: These videos are designed to provoke discussion and response. They are fast paced, short, character-driven TV style comedies that take a new approach to reaching today's learners. By laughing, discussing, sharing outrage, and reacting to the behaviors on screen, we can use the resulting feelings and thoughts to develop a clearer shared view of how we want our teams to behave and to better manage these types of situations. These programs partner well with the "Switch On" and/or "Workplace Excellence" series, also by Seven Dimensions.
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Cutting Edge Communication: Sharing Feedback
This video addresses how to avoid defensiveness and be open to receiving -- and giving -- specific, balanced feedback. Please note: These videos are designed to provoke discussion and response. They are fast-paced, short, character-driven, TV-style comedies that take a new approach to reaching today's learners. By laughing, discussing, sharing outrage, and reacting to the behaviors on screen, we can use the resulting feelings and thoughts to develop a clearer shared view of how we want our teams to behave and to better manage these types of situations. These programs partner well with the "Switch On" and/or "Workplace Excellence" series, also by Seven Dimensions.
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Cutting Edge Communication: Enhancing Service
Listen to customers, build rapport and demonstrate you care by being efficient, knowledgeable, and a problem solver. Service is integral to "Cutting Edge"; if a client is not happy, they can lose business. Marcus likens service to a gecko’s suction capacity and open eyes; with clients, you never blink or let them go. Please note: These videos are designed to provoke discussion and response. They are fast-paced, short, character-driven, TV-style comedies that take a new approach to reaching today's learners. By laughing, discussing, sharing outrage, and reacting to the behaviors on screen, we can use the resulting feelings and thoughts to develop a clearer shared view of how we want our teams to behave and to better manage these types of situations. These programs partner well with the "Switch On" and/or "Workplace Excellence" series, also by Seven Dimensions.
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Cutting Edge Communication: Accepting Change
Marcus holds a meeting to inform the team that the office will be changing over to a new system. Everyone is annoyed and frustrated. Steve, Michael, Alex and Casey all present objections to a system upgrade. Steve and Sanjay object to having to spend time bringing others up to speed. Marcus decides to get everyone to write down their negative thoughts and put them in a box but it doesn't seem to help the team. Until Steve has a positive impulse and suggests that with the combined skill set of the group and some focused effort then the challenge can be overcome. Please Note: These videos are designed to provoke discussion and response. They are fast paced; short; character-driven TV style comedies that take a new approach to reaching today's learners. By laughing; discussing; sharing outrage; and reacting to the behaviors on screen, we can use the resulting feelings and thoughts to develop a clearer shared view of how we want our teams to behave and to better manage these types of situations. These programs partner well with the Switch On and/or Workplace Excellence series, also by Seven Dimensions.This program does not include a quiz. To achieve a completed status in the Learning Management System, you must view the video in its entirety.
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Cutting Edge Communication: Staying Motivated at Work
Team members present their various views on their attitudes toward the workplace -- whether they feel motivated and what causes them to be demotivated. Marcus uses some gimmicks to present to the team in his presentation on motivation. Carol returns to the office after receiving a keynote speaking award and feels very positive as a result. Serena lays down a challenge to Marcus to motivate Carol to increase the productivity of the office by 60%. Carol then gets to work on finding the best way to motivate the members of the team.
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Cutting Edge Communication: Welcoming New People
Sherry is new, but gets relegated to the bottom of the stairs, where she feels isolated and excluded from team activities and events. Carol ignores Sherry and her induction of Tammy and Carlos is patronizing and demeaning. Meanwhile Alex and Michael help Tammy and Carlos to feel welcome and learn some basic expressions, whilst Casey goes out of her way to make Sherry feel appreciated and valued. Please Note: These videos are designed to provoke discussion and response. They are fast paced; short; character-driven TV style comedies that take a new approach to reaching today's learners. By laughing; discussing; sharing outrage; and reacting to the behaviors on screen, we can use the resulting feelings and thoughts to develop a clearer shared view of how we want our teams to behave and to better manage these types of situations. These programs partner well with the Switch On and/or Workplace Excellence series, also by Seven Dimensions.This program does not include a quiz. To achieve a completed status in the Learning Management System, you must view the video in its entirety.
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Cutting Edge Communication: Teaching Greetings
Carlos needs training in reception skills. Carol is critical of his pronunciation and poor English, so she delegates the task to Alex who patiently teaches Carlos how to introduce himself, how to address and greet visitors, and ways to build rapport and make people feel comfortable. She is an encouraging coach and helps him understand his role. Please note: These videos are designed to provoke discussion and response. They are fast-paced, short, character-driven, TV-style comedies that take a new approach to reaching today's learners. By laughing, discussing, sharing outrage, and reacting to the behaviors on screen, we can use the resulting feelings and thoughts to develop a clearer shared view of how we want our teams to behave and to better manage these types of situations. These programs partner well with the "Switch On" and/or "Workplace Excellence" series, also by Seven Dimensions.This program does not include a quiz. To achieve a completed status in the learning management system, you must view the video in its entirety.
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Cutting Edge Communication: Explaining Skillfully
The art of explaining concepts and information is covered in four key steps about engagement, structure, maintaining interest, and ensuring understanding. While Carol is impatient and patronizing with new starters, others like Sam, Alex, Steve, and Michael are more patient and creative in ensuring their messages are understood one to one or in groups.Please note: These videos are designed to provoke discussion and response. They are fast-paced, short, character-driven, TV-style comedies that take a new approach to reaching today's learners. By laughing, discussing, sharing outrage, and reacting to the behaviors on screen, we can use the resulting feelings and thoughts to develop a clearer shared view of how we want our teams to behave and to better manage these types of situations. These programs partner well with the "Switch On" and/or "Workplace Excellence" series, also by Seven Dimensions.
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Cutting Edge Communication: Presenting With Passion
Carol runs a training session on overcoming fear and changing their presentations from BLAND to GRAND. Carol tells Serena she is being long -winded, the L in BLAND. Carol invites everyone to present on a "surprise" item, then gives feedback on their performance, linking it to her formula. Steve is the only one to make a GRAND presentation using great body language and tone.Please note: These videos are designed to provoke discussion and response. They are fast-paced, short, character-driven, TV-style comedies that take a new approach to reaching today's learners. By laughing, discussing, sharing outrage, and reacting to the behaviors on screen, we can use the resulting feelings and thoughts to develop a clearer shared view of how we want our teams to behave and to better manage these types of situations. These programs partner well with the "Switch On" and/or "Workplace Excellence" series, also by Seven Dimensions.This program does not include a quiz. To achieve a completed status in the learning management system, you must view the video in its entirety.
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Cutting Edge Communication: Planning and Organizing
Serena discovers Marcus and Serena have not planned together for the upcoming conference when they each have different ideas. They blame Serena as a distraction, but she focuses on how they should manage distractions. Serena gets serious and they soon set goals and commence a short burst planning session.Please Note: These videos are designed to provoke discussion and response. They are fast paced; short; character-driven TV style comedies that take a new approach to reaching today's learners. By laughing; discussing; sharing outrage; and reacting to the behaviors on screen, we can use the resulting feelings and thoughts to develop a clearer shared view of how we want our teams to behave and to better manage these types of situations. These programs partner well with the Switch On and/or Workplace Excellence series, also by Seven Dimensions.This program does not include a quiz. To achieve a completed status in the Learning Management System, you must view the video in its entirety.
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Cutting Edge Communication: Supervising Effectively
Supervision mistakes are being made -- Marcus is vague, Carol bullies and gives poor feedback, and Serena makes the fatal mistake of starting an inappropriate discussion with Carol because she is attracted to a client. Effective supervision skills are shown and include using goals to achieve results and measuring the success, listening and supporting staff, acknowledging good work, and focusing on building skills.Please note: These videos are designed to provoke discussion and response. They are fast-paced, short, character-driven, TV-style comedies that take a new approach to reaching today's learners. By laughing, discussing, sharing outrage, and reacting to the behaviors on screen, we can use the resulting feelings and thoughts to develop a clearer shared view of how we want our teams to behave and to better manage these types of situations. These programs partner well with the "Switch On" and/or "Workplace Excellence" series, also by Seven Dimensions.
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Cutting Edge Communication: Managing a Complainer
Barney, a neighbor, is irate because his car is blocked in, and gets more angry to discover staff who do not speak English and that Carlos is no longer cleaning the garage and is now the new receptionist. Carlos tries to show empathy for Barney but it backfires. Carol escalates the anger whilst Marcus demonstrates his effective conflict resolution skills to bring the situation under control. Please note: These videos are designed to provoke discussion and response. They are fast-paced, short, character-driven, TV-style comedies that take a new approach to reaching today's learners. By laughing, discussing, sharing outrage, and reacting to the behaviors on screen, we can use the resulting feelings and thoughts to develop a clearer shared view of how we want our teams to behave and to better manage these types of situations. These programs partner well with the "Switch On" and/or "Workplace Excellence" series, also by Seven Dimensions.This program does not include a quiz. To achieve a completed status in the learning management system, you must view the video in its entirety.
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Cutting Edge Communication: Diffusing Anger
Marcus runs a training session to help staff manage anger, and invites Serena as the anger management expert, which makes Carol angry. Marcus uses a toy crocodile and some boxing kangaroos to get the messages across, but when Michael and Sam are asked to demonstrate their anger management skills the role-play escalates into an embarrassing situation. Please Note: These videos are designed to provoke discussion and response. They are fast paced; short; character-driven TV style comedies that take a new approach to reaching today's learners. By laughing; discussing; sharing outrage; and reacting to the behaviors on screen, we can use the resulting feelings and thoughts to develop a clearer shared view of how we want our teams to behave and to better manage these types of situations. These programs partner well with the Switch On and/or Workplace Excellence series, also by Seven Dimensions.This program does not include a quiz. To achieve a completed status in the Learning Management System, you must view the video in its entirety.
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Cutting Edge Communication: Stretching the Team
Carol and Marcus discuss the benefits of exercising, and Marcus introduces Brittany, his trainer, to the team to take them through a series of stretching exercises. The team proceeds to work through all the exercises with Brittany and, despite some differences in the capacity to successfully manage the stretches, people generally enjoyed the activity to varying degrees.Please note: These videos are designed to provoke discussion and response. They are fast-paced, short, character-driven, TV-style comedies that take a new approach to reaching today's learners. By laughing, discussing, sharing outrage, and reacting to the behaviors on screen, we can use the resulting feelings and thoughts to develop a clearer shared view of how we want our teams to behave and to better manage these types of situations. These programs partner well with the "Switch On" and/or "Workplace Excellence" series, also by Seven Dimensions.
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Cutting Edge Communication: Removing Tension
Brittany demonstrates some stretches for use in the office to help remove tension. The team is encouraged to discuss problem areas they have and together they work through stretch exercises with Brittany. Serena arrives and is concerned about the activities in terms of possible injuries and lawsuits. Brittany involves Serena and invites her to lie on the floor and do a "birthday stretch," much to the amusement of others in the team. People have enjoyed the stretching exercises but Serena is really concerned about everyone getting back to work.Please note: These videos are designed to provoke discussion and response. They are fast-paced, short, character-driven, TV-style comedies that take a new approach to reaching today's learners. By laughing, discussing, sharing outrage, and reacting to the behaviors on screen, we can use the resulting feelings and thoughts to develop a clearer shared view of how we want our teams to behave and to better manage these types of situations. These programs partner well with the "Switch On" and/or "Workplace Excellence" series, also by Seven Dimensions.
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Cutting Edge Communication: Working Safely
Risk taking and accidents are occurring at at Cutting Edge. Safety awareness is the focus of a special training session Marcus has planned to coincide with a surprise party for Serena's 50th birthday. The event is filled with dramatic incidents and even a possible romance but being safe and avoiding accidents remains the focus.Please Note: These videos are designed to provoke discussion and response. They are fast paced; short; character-driven TV style comedies that take a new approach to reaching today's learners. By laughing; discussing; sharing outrage; and reacting to the behaviors on screen, we can use the resulting feelings and thoughts to develop a clearer shared view of how we want our teams to behave and to better manage these types of situations. These programs partner well with the Switch On and/or Workplace Excellence series, also by Seven Dimensions.This program does not include a quiz. To achieve a completed status in the Learning Management System, you must view the video in its entirety.
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Cutting Edge Communication: Negotiating for Results
Steve and Paul Garrison negotiate a large contract to provide services to Paul's company. Steve wants to provide a cost effective service based outside Australia but Paul disagrees. Steve acknowledges the concerns but nearly loses the deal when Serena is brought into the equation, and an angry Paul comes back to confront them. Steve finally reassures Paul the Australian deal will proceed.Please note: These videos are designed to provoke discussion and response. They are fast-paced, short, character-driven, TV-style comedies that take a new approach to reaching today's learners. By laughing, discussing, sharing outrage, and reacting to the behaviors on screen, we can use the resulting feelings and thoughts to develop a clearer shared view of how we want our teams to behave and to better manage these types of situations. These programs partner well with the "Switch On" and/or "Workplace Excellence" series, also by Seven Dimensions.This program does not include a quiz. To achieve a completed status in the learning management system, you must view the video in its entirety.
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Cutting Edge Communication: Apologizing Carefully
Serena is inspired to apologize to Carol and wants a Sorry Day at Cutting Edge. They discuss different forms of sorry including the empathy. Sam and Michael take time out to work on their apologies for ongoing disputes, but they argue about how to apologize. Carol tells Serena about what she believes to be a very useful tool, the 'fake sorry'. Please Note: These videos are designed to provoke discussion and response. They are fast paced; short; character-driven TV style comedies that take a new approach to reaching today's learners. By laughing; discussing; sharing outrage; and reacting to the behaviors on screen, we can use the resulting feelings and thoughts to develop a clearer shared view of how we want our teams to behave and to better manage these types of situations. These programs partner well with the Switch On and/or Workplace Excellence series, also by Seven Dimensions.This program does not include a quiz. To achieve a completed status in the Learning Management System, you must view the video in its entirety.
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Cutting Edge Communication: Behaving Unprofessionally
The Cutting Edge Rule book lists rules about unprofessional behaviors:1. Being rude – examples of Carol being aggressive and insulting to her colleagues. 2. Taking supplies – staff taking office equipment. It is illegal. 3. Personal media – can be distracting and invasive of people’s privacy. 4. Inappropriate dress – clean and neat, not provocative. 5. Name calling – insulting or racist remarks may be against the law. 6. Flirting – stepping over boundaries of acceptable behavior. 7. Relationships at work – personal relationships with colleagues should be kept out of the office. 8. Touching – some gestures are acceptable, but many are not acceptable.Please note: These videos are designed to provoke discussion and response. They are fast-paced, short; character-driven TV style comedies that take a new approach to reaching today's learners. By laughing, discussing, sharing outrage, and reacting to the behaviors on screen, we can use the resulting feelings and thoughts to develop a clearer shared view of how we want our teams to behave and to better manage these types of situations. These programs partner well with the "Switch On" and/or "Workplace Excellence" series, also by Seven Dimensions.This program does not include a quiz. To achieve a completed status in the learning management system, you must view the video in its entirety.
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Cutting Edge Communication: Making Decisions
Serena questions the decision making process for the cutbacks. Instead of considering the weakest performer, Marcus has hired two new weaker people. Serena is shocked by the random choice toy and arm wrestling competitions used to make decisions. She offers the DECIDE formula and Michael is reinstated because the decision to fire him was unethical.Please Note: These videos are designed to provoke discussion and response. They are fast paced; short; character-driven TV style comedies that take a new approach to reaching today's learners. By laughing; discussing; sharing outrage; and reacting to the behaviors on screen, we can use the resulting feelings and thoughts to develop a clearer shared view of how we want our teams to behave and to better manage these types of situations. These programs partner well with the Switch On and/or Workplace Excellence series, also by Seven Dimensions.This program does not include a quiz. To achieve a completed status in the Learning Management System, you must view the video in its entirety.
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Cutting Edge Communication: Transforming SILOS
This video addresses how to avoid a closed, fragmented culture and ensure caring, sharing and collaboration. In honor of “Blue Moon Day,” everyone wears blue and Marcus dons a blue carnival mask before his assembled team. Please note: These videos are designed to provoke discussion and response. They are fast-paced, short, character-driven, TV-style comedies that take a new approach to reaching today's learners. By laughing, discussing, sharing outrage, and reacting to the behaviors on screen, we can use the resulting feelings and thoughts to develop a clearer shared view of how we want our teams to behave and to better manage these types of situations. These programs partner well with the "Switch On" and/or "Workplace Excellence" series, also by Seven Dimensions.
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Cutting Edge Communication: Overcoming Setbacks
When facing setbacks, recognize when you feel stuck and move forward. For Sam, the key to overcoming setbacks is to stay positive. Please Note: These videos are designed to provoke discussion and response. They are fast paced, short, character-driven TV style comedies that take a new approach to reaching today's learners. By laughing, discussing, sharing outrage, and reacting to the behaviors on screen, we can use the resulting feelings and thoughts to develop a clearer shared view of how we want our teams to behave and to better manage these types of situations. These programs partner well with the Switch On and/or Workplace Excellence series, also by Seven Dimensions.
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Cutting Edge Communication: Mediating for Resolution
Learn excellent skills for controlling respectful exchanges and facilitating solutions. Alex and Sam are in dispute. Alex is incensed that Sam has rewritten her press releases. Sam argues that she is not putting in the correct information as per company policy. Carol is called in to try and resolve their clash and uses a game show technique to work on the "resolution," but soon loses patience. Please note: These videos are designed to provoke discussion and response. They are fast-paced, short, character-driven, TV-style comedies that take a new approach to reaching today's learners. By laughing, discussing, sharing outrage, and reacting to the behaviors on screen, we can use the resulting feelings and thoughts to develop a clearer shared view of how we want our teams to behave and to better manage these types of situations. These programs partner well with the "Switch On" and/or "Workplace Excellence" series, also by Seven Dimensions.
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Cutting Edge Communication: Preparing for Emergencies
Marcus sets up a dangerous evacuation drill with dire consequences. Marcus and Carol wear safety jackets for a risk awareness meeting. Marcus affirms that as the manager, if an emergency presents itself, he will be the last to leave the office (when the others have been safely evacuated). The team is confused about the location of the fire extinguishers; everyone points in a different direction. Please note: These videos are designed to provoke discussion and response. They are fast-paced, short, character-driven, TV-style comedies that take a new approach to reaching today's learners. By laughing, discussing, sharing outrage, and reacting to the behaviors on screen, we can use the resulting feelings and thoughts to develop a clearer shared view of how we want our teams to behave and to better manage these types of situations. These programs partner well with the "Switch On" and/or "Workplace Excellence" series, also by Seven Dimensions.This program does not include a quiz. To achieve a completed status in the learning management system, you must view the video in its entirety.
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Cutting Edge Communication: Ensuring Security
Staff must question strangers, check IDs, and speak up if they see something. Marcus reports the sad news to the team that Casey’s pet ferret’s ashes were stolen from her desk. Serena points out that nothing in the office is safe. Carol asks Carlos if he checks visitors’ identification and notices that he is not being rigorous about this. Please note: These videos are designed to provoke discussion and response. They are fast-paced, short, character-driven, TV-style comedies that take a new approach to reaching today's learners. By laughing, discussing, sharing outrage, and reacting to the behaviors on screen, we can use the resulting feelings and thoughts to develop a clearer shared view of how we want our teams to behave and to better manage these types of situations. These programs partner well with the "Switch On" and/or "Workplace Excellence" series, also by Seven Dimensions.
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Cutting Edge Communication: Handling the New Wave
This is an amusing program about managing the expectations and behaviors of the newest recruits. Carol is underwhelmed when “dude” Dion (Marcus’ nephew) rocks up to commence work as an intern, and also isn’t impressed by the entitled Tatiana. Marcus explains to the interns that Cutting Edge is there to help them move forward. Please Note: These videos are designed to provoke discussion and response. They are fast paced, short, character-driven TV style comedies that take a new approach to reaching today's learners. By laughing, discussing, sharing outrage, and reacting to the behaviors on screen, we can use the resulting feelings and thoughts to develop a clearer shared view of how we want our teams to behave and to better manage these types of situations. These programs partner well with the Switch On and/or Workplace Excellence series, also by Seven Dimensions.
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Cutting Edge Communication: Coaching New People
This video addresses how to coach new people. Ideas such as welcoming them, giving feedback, encouraging new skills, and being a good role model are discussed. Carlos has been asked to help newcomer Dion settle in, like Alex helped him when he was new. Skills covered include first introducing newcomers to the corporate culture (Marcus uses two toy kangaroos, to the bemused Dion and Tatiana) and welcoming questions. Please note: These videos are designed to provoke discussion and response. They are fast-paced, short, character-driven TV style comedies that take a new approach to reaching today's learners. By laughing, discussing, sharing outrage, and reacting to the behaviors on screen, we can use the resulting feelings and thoughts to develop a clearer shared view of how we want our teams to behave and to better manage these types of situations. These programs partner well with the "Switch On" and/or "Workplace Excellence" series, also by Seven Dimensions.
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Cutting Edge Communication: Surviving Stress and Burnout
Marcus asks Carol to share her battles with stress at a staff meeting to provide a strong example for the team. Carol describes her difficulties with staff challenges and social media demands. Marcus introduces the new office companion Cameron – a privately located camera that the team members can speak to in order to vent and relieve stress. It appears that the group has a broad range of stressors and complaints. Against all ethical guidelines Marcus watches their outpourings – and the result is catastrophic! Stress must be managed effectively.
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Cutting Edge Communication: Breaking Bullying
Serena, the company VP is in town to follow up on the aftermath of a reported case of bullying. She puts the challenge to Marcus to stamp out bullying within his department. Marcus finds it hard to believe that there is bullying taking place in his office so Serena provides a definition. Marcus takes a radical approach with the team to help them understand the consequences of bullying. He challenges them to bully each other in front of the group so they can discuss the feelings that arise. Some team members seem rather skilled at the task while others struggle to cope. Marcus reinforces that bullying cannot be tolerated in the team.Please Note: These videos are designed to provoke discussion and response. They are fast paced; short; character-driven TV style comedies that take a new approach to reaching today's learners. By laughing; discussing; sharing outrage; and reacting to the behaviors on screen, we can use the resulting feelings and thoughts to develop a clearer shared view of how we want our teams to behave and to better manage these types of situations. These programs partner well with the Switch On and/or Workplace Excellence series, also by Seven Dimensions.This program does not include a quiz. To achieve a completed status in the Learning Management System, you must view the video in its entirety.
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Cutting Edge Communication: Handling Tricky Appraisals
Carol is upbeat and positive on the morning of her appraisal. She is confident that she’ll be showered in praise, until she walks into Marcus’ office and finds that the company VP, Serena, will be sitting in on the appraisal. Marcus and Serena question various aspects of Carol’s extremely high self-assessment. Carol becomes offended and defensive, and at times takes her emotion out on Serena. It all takes a turn for the worse when Marcus announces that Carol won’t be receiving a bonus. She’ll also be required to take a pay cut! But will management also be taking pay cuts and loss of a bonus? How will Carol get back in control?Please note: These videos are designed to provoke discussion and response. They are fast-paced, short, character-driven TV style comedies that take a new approach to reaching today's learners. By laughing, discussing, sharing outrage, and reacting to the behaviors on screen, we can use the resulting feelings and thoughts to develop a clearer shared view of how we want our teams to behave and to better manage these types of situations. These programs partner well with the "Switch On" and/or "Workplace Excellence" series, also by Seven Dimensions.This program does not include a quiz. To achieve a completed status in the learning management system, you must view the video in its entirety.
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Cutting Edge Communication: Understanding Accountability
Serena has come in from Head Office and is appalled by the lack of accountability in the regional office. She leaves Marcus with the challenge that his entire office must become accountable. Marcus passes the task of remedying the situation to Carol, who panics and calls a snap meeting with the entire team (including Carlos, the cleaner). She canvasses the team for their collective understanding of what accountability is, only to find a lot of confusion. She confesses privately that she was not sure of the exact meaning of accountability, but is saved by the new guy, Sam, who provides a clear and unequivocal definition.Please Note: These videos are designed to provoke discussion and response. They are fast paced; short; character-driven TV style comedies that take a new approach to reaching today's learners. By laughing; discussing; sharing outrage; and reacting to the behaviors on screen, we can use the resulting feelings and thoughts to develop a clearer shared view of how we want our teams to behave and to better manage these types of situations. These programs partner well with the Switch On and/or Workplace Excellence series, also by Seven Dimensions.This program does not include a quiz. To achieve a completed status in the Learning Management System, you must view the video in its entirety.
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Cutting Edge Communication: Creating a No-Blame Culture
Carol has created an innovative "Corporate Social Responsibility" program that is being launched to the media. Serena calls a meeting to find out who is behind it. Carol proudly stakes her claim until it is discovered that a disastrous typographical error in the press release has given the company some enormous, undesirable publicity. Fingers are pointed and chaos erupts as the team looks for solutions and a way to ensure similar mistakes don’t occur in the future. Marcus and Carol roll out a four-step plan to ensure everyone learns from mistakes and blame is removed. This program does not include a quiz. To achieve a completed status in the learning management system, you must view the video in its entirety.Please note: These videos are designed to provoke discussion and response. They are fast-paced, short, character-driven TV style comedies that take a new approach to reaching today's learners. By laughing, discussing, sharing outrage, and reacting to the behaviors on screen, we can use the resulting feelings and thoughts to develop a clearer shared view of how we want our teams to behave and to better manage these types of situations. These programs partner well with the "Switch On" and/or "Workplace Excellence" series, also by Seven Dimensions.
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Cutting Edge Communication: De-Cluttering the Office
The office is a disgraceful mess! Carol is on a mission to de-clutter the office to make sure it’s cleaner, more motivating, safer, and more secure. She implements a clean-desk policy that the team must adhere to. Some of the team members are attached to their clutter or personal items and don’t want to let go. There is a battle of wills until Carol declares that according to her policy, anything left lying around will be thrown out or donated to Carlos the cleaner. Everyone reluctantly commences a massive clean-up and Carol is very satisfied with the outcome.Please note: These videos are designed to provoke discussion and response. They are fast-paced, short, character-driven TV style comedies that take a new approach to reaching today's learners. By laughing, discussing, sharing outrage, and reacting to the behaviors on screen, we can use the resulting feelings and thoughts to develop a clearer shared view of how we want our teams to behave and to better manage these types of situations. These programs partner well with the "Switch On" and/or "Workplace Excellence" series, also by Seven Dimensions.This program does not include a quiz. To achieve a completed status in the learning management system, you must view the video in its entirety.
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Cutting Edge Communication: Giving Managers Feedback
Marcus is pleased to invite open feedback. Carol enjoys a unique opportunity to give some feedback to her managers. She is excited at the prospect of pointing out some of their shortcomings. And when Carol gives feedback to her nemesis, Serena, she doesn’t hold back on criticism and attitude. Serena is taken aback. Marcus invites the team to give feedback to Carol in a group. She presumes her team loves her and will be glowing, but everyone except Casey has some critical feedback that is not all good news.Please note: These videos are designed to provoke discussion and response. They are fast-paced, short, character-driven, TV-style comedies that take a new approach to reaching today's learners. By laughing, discussing, sharing outrage, and reacting to the behaviors on screen, we can use the resulting feelings and thoughts to develop a clearer shared view of how we want our teams to behave and to better manage these types of situations. These programs partner well with the "Switch On" and/or "Workplace Excellence" series, also by Seven Dimensions.This program does not include a quiz. To achieve a completed status in the learning management system, you must view the video in its entirety.
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Cutting Edge Communication: Achieving SMART Goals
Learn the SMART formula and set specific, measurable goals that are relevant and achievable within a timeframe. This video explains the differences between short-term and long-term goals and introduces the goal acronym SMART. Please note: These videos are designed to provoke discussion and response. They are fast-paced, short, character-driven, TV-style comedies that take a new approach to reaching today's learners. By laughing, discussing, sharing outrage, and reacting to the behaviors on screen, we can use the resulting feelings and thoughts to develop a clearer shared view of how we want our teams to behave and to better manage these types of situations. These programs partner well with the "Switch On" and/or "Workplace Excellence" series, also by Seven Dimensions.
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Cutting Edge Communication: Surviving Team Conflicts
Carol is attempting to mediate a dispute between Sanjay and Casey. Casey believes she is within her rights to have a pet in the office, but Sanjay finds it disgusting and wants it disallowed. They argue about working styles. Sanjay is direct and aggressive while Casey remains passive and non-assertive. Carol finds a middle ground that the two can agree upon. Later, Sanjay and Mana are arguing about a misplaced piece of work. The conversation ends uncomfortably with Sanjay ordering Mana not to tell Casey about what he did to her pet. Later, in a meeting, Marcus asks for team-building contributions. Sanjay has had time to rethink his intimidating ways and offers a stuffed 'pet' as a peace offering to Casey.Please Note: These videos are designed to provoke discussion and response. They are fast paced; short; character-driven TV style comedies that take a new approach to reaching today's learners. By laughing; discussing; sharing outrage; and reacting to the behaviors on screen, we can use the resulting feelings and thoughts to develop a clearer shared view of how we want our teams to behave and to better manage these types of situations. These programs partner well with the Switch On and/or Workplace Excellence series, also by Seven Dimensions.This program does not include a quiz. To achieve a completed status in the Learning Management System, you must view the video in its entirety.
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Cutting Edge Communication: Handling Anyone Difficult
Steve teaches Carlos four key skills so problems do not escalate with difficult people. We all have to deal with difficult people. Carlos complains to Steve about difficult people he has to contend with on a daily basis. He often feels like hitting them, which Steve naturally discourages. Please note: These videos are designed to provoke discussion and response. They are fast-paced, short, character-driven TV style comedies that take a new approach to reaching today's learners. By laughing, discussing, sharing outrage, and reacting to the behaviors on screen, we can use the resulting feelings and thoughts to develop a clearer shared view of how we want our teams to behave and to better manage these types of situations. These programs partner well with the "Switch On" and/or "Workplace Excellence" series, also by Seven Dimensions.
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Cutting Edge Communication: Building Relationships
Marcus sets up a "speed socializing" exercise to give staff an insight into building long lasting relationships. Steve is chosen as the relationship expert to comment on the "relationship" skill level of the group as they undertake role-plays. Tammy and Sanjay's awkward interaction escalates when Steve refers to him as a narcissist. Tammy feels angry with the whole group and has an outburst in Chinese.Please note: These videos are designed to provoke discussion and response. They are fast-paced, short, character-driven, TV-style comedies that take a new approach to reaching today's learners. By laughing, discussing, sharing outrage, and reacting to the behaviors on screen, we can use the resulting feelings and thoughts to develop a clearer shared view of how we want our teams to behave and to better manage these types of situations. These programs partner well with the "Switch On" and/or "Workplace Excellence" series, also by Seven Dimensions.This program does not include a quiz. To achieve a completed status in the learning management system, you must view the video in its entirety.
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Cutting Edge Communication: Overcoming Disempowerment
This episode begins with Carol and Marcus discussing a complaint that Michael has made against her for an inappropriate incident. Marcus reinforces the importance of respecting personal space. Shortly after this Michael asks for Carol's feedback on a completed report. Carol's feedback is abrupt and negative, prompting Michael to complain to Marcus about Carol again. Marcus helps Michael deal with his negativity by asking him to say some positive things about Carol and introducing the notion of the black box. Michael is encouraged to write down his negative thoughts and put them in the box. Marcus goes through the same process with Carol after citing the positive things Michael had to say. Carol is in awe of Marcus' inspirational speech.Please note: These videos are designed to provoke discussion and response. They are fast-paced, short, character-driven, TV-style comedies that take a new approach to reaching today's learners. By laughing, discussing, sharing outrage, and reacting to the behaviors on screen, we can use the resulting feelings and thoughts to develop a clearer shared view of how we want our teams to behave and to better manage these types of situations. These programs partner well with the "Switch On" and/or "Workplace Excellence" series, also by Seven Dimensions.This program does not include a quiz. To achieve a completed status in the learning management system, you must view the video in its entirety.
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Cutting Edge Communication: Creating Positive Impressions
Carol is showing some important clients through the office and notices that team members Michael and Wendy are being cold and unwelcoming. Mana comes to greet these clients as Carol struggles with the pronunciation of names. Mana gives a vague explanation of what the clients will be doing. Carol takes an opportunity to school Wendy on her greeting skills and Michael on the lack of warmth in his facial expressions and body language. Mana leaves the clients unfulfilled while Carol admonishes her in front of these important people at the same time giving her tips to improve. Meanwhile the clients are embarrassed and leave as Mana and Carol argue in front of them. Please Note: These videos are designed to provoke discussion and response. They are fast paced; short; character-driven TV style comedies that take a new approach to reaching today's learners. By laughing; discussing; sharing outrage; and reacting to the behaviors on screen, we can use the resulting feelings and thoughts to develop a clearer shared view of how we want our teams to behave and to better manage these types of situations. These programs partner well with the Switch On and/or Workplace Excellence series, also by Seven Dimensions.This program does not include a quiz. To achieve a completed status in the Learning Management System, you must view the video in its entirety.
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Cutting Edge Communication Appreciating Diversity
Carol returns from vacation to find that Marcus has hired two non-English
speakers, to develop diversity at work. Carol and her boss Serena have concerns
about their minimum English and the consequent perceptions of Cutting Edge
Corporation appearing unprofessional. Carlos and Tammy manage to retain their
positions and all the staff are now required to help them improve their English.
Please Not These videos are designed to provoke discussion and response. They
are fast paced; short; character-driven TV style comedies that take a new
approach to reaching today's learners. By laughing; discussing; sharing outrage;
and reacting to the behaviors on screen, we can use the resulting feelings and
thoughts to develop a clearer shared view of how we want our teams to behave and
to better manage these types of situations. These programs partner well with the
Switch On and/or Workplace Excellence series, also by Seven Dimensions.This
program does not include a quiz. To achieve a completed status in the Learning
Management System, you must view the video in its entirety.
