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Reacting to Critical Feedback
When faced with critical feedback or when dealing with negative situations, it is important to act with intention rather than react with emotion.
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Characteristics of Feedback Groups
Feedback groups described in the book “True North Groups” are voluntary, with diverse viewpoints and experiences, that provide honest feedback for each other. A set of twelve topics is recommended for the first twelve meetings, dealing with personal life experiences.
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Creating a Feedback Group
The best way to start a group is to pick two friends you like to be with, then invite others to form a group of about 6-8 people. The group should start with a two-day off-site retreat, to break down barriers. Once they get going, groups can meet via Skype or other media.
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Responding to Feedback
Keep your response to leadership feedback positive, simple, focused, and fast. Say thank you and avoid promising to change what you cannot.
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The Best Leaders are Great Teachers: Part 2
On-the-spot feedback is a major component of being a great leader and a great teacher.
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Treat Feedback As Data
When you depersonalize feedback you can view it as data, not as someone who is attacking you.
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Effective Feedback
To provide effective feedback, 1) explain why you are providing the feedback; 2) identify specific behaviors, with examples; 3) describe the consequences of those behaviors; 4) brainstorm a new behavior together; and 5) share your fears about providing the feedback.
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The Five Sandwich Approaches to Delivering Feedback
Delivering feedback is challenging, but the task becomes less daunting when you can choose one of the five "sandwich" approaches.
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Feedback You Should Ignore
When feedback is coming at you from all directions, how do you know what to listen to? Dorie Clark gives some advice on what you can ignore.
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Effective Leadership: A Process of Continuous Self-Improvement
Marty Evans evaluates herself monthly with seven questions.
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Feedback Swing: The Key to Giving Good Feedback
When giving feedback, leaders need to consider swing—the tendency of a person’s mood to swing positively or negatively in response to feedback. Otherwise, even the best feedback can be useless.
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Feedback Fatigue: Too Much of a Good Thing
Feedback is essential for growth and development, but too much feedback can stifle engagement and performance. Learn to prevent feedback fatigue.
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How to Find Your Blind Spots
First you must be open to feedback; that requires a safe environment. After that, techniques include 360 feedback, with outsiders; feedback from multiple sources; and feedback from trusted friends. You also need to reject a fixed mindset in favor of a growth mindset.
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Seeing Negative Feedback as Caring
When you encounter negative feedback, it means someone cares enough about you to help you succeed. Change your mindset to show that you care, too.
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How to Get Honest Feedback at the C Level
CEOs should recruit a couple of confidants in the company, who tell them what’s really going on. Also, they should ask an open-ended question every time they meet someone. Over time, this demonstrates that they’re open to receiving news, both good and bad.
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The Power of Feedback
Keith argues that most people are quite afraid of honest feedback, but the best thing you can do with those you trust is to ask for their most honest feedback.
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High Performers Need More Feedback
High performers are paid more than low performers. They should also receive more non-monetary rewards, especially feedback, because they are motivated more by challenges, by a purpose, and by working with A-players than by money.
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Ask for Feedback
Leaders who ask for feedback are seen as more effective — stronger and more competent, not weaker. One manager would buttonhole an employee and say, “Tell me something you think I don’t know and don’t want to hear.” Clearly not fishing for a compliment.
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Giving Feedback
Men don’t like feedback; it makes them feel bad. Women don’t like feedback because it says they’re not perfect. But those who feel safe like feedback. It helps them learn and grow. Start feedback by talking about the person’s strengths, and how they can grow stronger.
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Have Difficult Conversations Early and Often
Managers should have difficult conversations as soon as possible and as often as possible.
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Giving Constructive Feedback
Giving constructive feedback that others hear and act on calls for a nonthreatening, observation-based approach.
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Positive Feedback in Four Steps
You can give positive feedback, a critical component of high-performing workplaces, by following four straightforward steps.
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Don't Be Nice with Your Feedback, Be Helpful
Giving feedback is about being helpful, not about being nice.
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Getting Feedback and Enabling Success: Ask 'How Am I Doing?'
Steve Strout shares an exercise he did upon his one year anniversary with the organization to elicit open and honest feedback. As a leader you're there to help employees be successful. In order to do that you must ask them "How can I help you be more successful?"
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Better Feedback
The negative stereotypes about giving and receiving feedback needs to change.