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Connection Through Knowledge Flow
Knowledge flow means giving people voice. It occurs when everyone proactively seeks the ideas of others, shares ideas and opinions honestly, and safeguards relational connections.
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Learning How to Listen
Listening is one of the most important skills you have as a leader; learn to do it better.
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Listening Requires Caring
Listening requires caring and there are some really simple steps you can take to become a better listener.
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Be an Olympic Listener
Leadership is about listening. Be a sponge, open to everything. Be the last one to speak. His executive coach said he had to be an Olympic listener. To make the transition from Olympic talker to Olympic listener, Carl Ortell practiced with mentorships and staff meetings.
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Follow the Blinking Word to Better Listening
Follow the blinking words to help you pay attention when people are talking.
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Listening: You Need to Hear the Unspoken
As a leader, oftentimes it’s challenging to hear the unspoken – read what’s happening around you and interpret it correctly – as you’re moving in a fast-paced world. For leaders the only way you will hear the unspoken, is by bringing the outside in.
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Leadership Presence: When to Go Big and When to Go Small
Liz Wiseman gave a too-talkative leader 5 poker chips, representing five chances to speak for 30-120 seconds during a two-day strategic retreat. When the leader used his chips effectively the team built and owned an effective strategy.
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Listen Without Memory or Desire
When you listen with memory or desire you’re trying to stuff the other person into a personal agenda. Instead, listen as a PAL — Purposeful Agenda-less Listening. Your purpose is to make them feel understood, validated and inspired to work with you.
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Four Levels of Listening
Removed listening is insulting; others feel you’re not involved. Reactive listening is infuriating; you’re taking everything personally. Responsible listening is listening as usual. Receptive listening is empathic; it tries to understand and respond to the other person.
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Leadership: Know Yourself, Treat People Well and Listen
The sooner you know your strengths and weaknesses, the better you’re going to be.
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The Principle of Dialog + Listening
Are you having “nonversations”? Traci Fenton describes how to foster an environment of authentic dialogue and listening as part of a democratic organization.
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Leadership Lesson: You Must Ask the Right Questions to Adapt
Ask questions, listen to the answers, and adapt to the culture.
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How to Listen
When someone is speaking to you, respect and concentrate on the speaker. It is rare when we cannot learn something from others.
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Building Rapport and Trusted Relationships
Pay attention to the other person talking. When they stop, ask a question. Offer to help them achieve their goal.
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Principle 1: Interrogate Reality
Before making any important decision, interrogate reality.
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Principle 7: Let Silence Do the Heavy Lifting
Silence can be used in personal relations of all types. Ask, then listen.
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Strategies For Persuasion
Heather Loisel shares her tips for using persuasion to successfully gain the cooperation of others.
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2. Reaching Out
Belle Halpern explains the importance of reaching out to others — listening for a personal, emotional connection, and listening for strengths and values.
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Open Communication Is Key To Engaging Your People
Good communication is one of the simplest and most effective tools a leader has at his disposal. Robert Milliner reminds leaders that encouraging an open dialogue with employees brings harmony to an organization and provides an edge over competitors.
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The Importance Of Listening
When you truly listen, what you hear may surprise you. Phillipa Foster Back recounts an important lesson from her early career that taught her the value of active listening.
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The Art Of Listening
A leader's ability to listen to staff and create an environment where staff know their ideas and solutions are desired can lead to improved productivity, work performance, and enjoyment, explains Myles Downey.
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Clarity Of Intent
If you want to have a successful meeting, Myles Downey says, then be clear on your intent going in.
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Just Listen! How to Connect and Get Through to Anyone
In order to build stronger relationships and gain more powerful connections, focus on listening and understanding.
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Great Leaders Listen
Some CEO’s hold small group breakfasts, where everyone in the company is invited to talk about what it’s like to work there, and what changes are needed. There’s a difference between hearing and listening. Real listening comes from a place of curiosity.
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Go On A Listening Tour
To establish good relations not just with the team members but also throughout the organization, go on a listening tour.
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Stay Close to your People: Provide Direction, Speak Less and Listen More
Jay Wright has learned from one of the best in the business--his own father-in-law--to speak less, listen more, and value his coworkers.
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Habit 5: Seek First to Understand, Then to Be Understood
First understand the problem at a deep level before offering advice.
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Listening at Three Levels
Leaders need to listen to what people say, ask questions to learn what it means, but then rise above to understand what’s really going on—the content, the concept, and the context.
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Physical Signals in Conversations
Judith Glaser demonstrates physical positions and gestures we make in response to others, what those acts signal about what’re we’re thinking, and what is happening in our brains.
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Three Levels of Listening
We go inside ourselves every 12-18 seconds while listening to others. That’s noise-in-the-attic listening. Face-value listening is where we think we’re telling each other facts but we’re not. Positional listening is listening for our position in a group discussion.
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The Critical Skill of Listening
Listening is an active skill, not a passive activity. Effective listeners are curious. Ask good questions. Repeat back what you think they said. Notice the body language. Feel their emotion. Spend a day listening. Do unto others as they would do unto themselves.
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Communication is a Two-Way Process
Communication is as much about listening and repeating what you hear as it is about telling.
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Better Listening
Being an effective listener isn't about better skills; it's about better habits.
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Initiatives at Lower Levels
The best initiatives are driven at a lower level because higher management isn’t as close to the customer. Staying close to the front line is one of the greatest and most rewarding leadership challenges.