Course Description
Having the technical skills and knowledge to successfully execute your job duties is only one part of being the best you can be in the workplace. In addition to these “hard” skills, we also need “soft” skills. Soft skills are those skills which allow us to effectively work with others. No matter what your position, organization, or industry, you work with people! Taking the time to build effective soft skills can contribute to a more efficient, more harmonious, and more productive workplace, as well as to your own overall job happiness and satisfaction.
At the end of this workshop, participants should be able to:
Discuss how soft skills are important to success in the workplace
Understand the 10 key soft skills everyone should have
Use soft skills to relate more effectively to others in the workplace
Understand how to use soft skills to communicate, problem-solve, and resolve conflict
Apply soft skills to specific situations
Agenda
Module 1: What are Soft Skills?
Topic A: Definition of Soft Skills
Topic B: Empathy and the Emotional Intelligence Quotient
Topic C: Professionalism
Topic D: Learned vs. Inborn Traits
Module 2: Communication
Topic A: Ways We Communicate
Topic B: Improving Nonverbal Communication
Topic C: Listening
Topic D: Openness and Honesty
Module 3: Teamwork
Topic A: Identifying Capabilities
Topic B: Get Into Your Role
Topic C: Learn the Whole Process
Topic D: The Power of Flow
Module 4: Problem-Solving
Topic A: Define the Problem
Topic B: Generate Alternative Solutions
Topic C: Evaluate the Plans
Topic D: Implementation and Re-Evaluation