Course Description
Overview
Difficult people come in every variety. No workplace is without them. When a colleague exhibits challenging behavior, it not only interferes with that person’s performance — it also affects your ability to get your own job done. Ignoring the rudeness, yelling, shunning, gossiping, complaining, stalling, harassing, bullying, and other difficult behaviors, won’t improve your situation. The negativity will continue to infect you and others.
This LIVE, virtual course will show you how to deal effectively with toxic co-workers. You’ll learn skills that are crucial to your professional success by gaining a better understanding of why people are difficult in the first place — and discovering the most effective ways to respond to problematic behaviors without adversely affecting your career.
Agenda
WORKSHOP AGENDA
Program time: 3 hours
Session 1: Understanding Why People Are Difficult
Explain what makes difficult people difficult
Recognize the reasons why people exhibit problematic behaviors
Discuss how to determine if someone’s behavior is difficult — or if it’s just you
Describe why working in a diverse workplace can make people seem difficult
List some of the common types of difficult people
Session 2: Examining Your Role in Another Person’s Behavior
Identify patterns in your behavior that may contribute to a toxic relationship at work
Pinpoint and explore and your own emotional triggers
Learn ways to reduce stress by controlling self-sabotaging behaviors
Describe how to mentally prepare for dealing with a difficult person
Session 3: Building Better Relationships with Difficult Co-Workers
Explain ways to let go of past grievances and why it’s so necessary
Identify ways to communicate that help build alliances
Describe how to respectfully co-exist with difficult people
Learn the art of defusing difficult people with positive language
Discuss how to use persuasive language to strengthen relationships