Course Description
Course Objectives
The objective of the course is to give students the information needed to create emails that are written in a succinct, effective, and user-friendly manner. Students will learn how to set up an email subject, salutation, and will then work on how to write a credible email.
Who Should Attend
Beginner-Moderate exposure is recommended for this course. The topics covered are cumulative in nature, and they require minimal understanding of email applications and composition.
Agenda
Agenda
1 - E-mail basics
E-mail characteristics
Writing online versus on paper
Understanding the advantages and disadvantages of e-mail
Understanding the cultural significance of e-mail
E-mail programs
Using an e-mail program to send e-mail
When to use e-mail
Communicating by e-mail
Understanding when to avoid using e-mail
Writing an e-mail message
Using the MAIL acronym
2 - E-mail policies
Company policies
Avoiding improper e-mail messages
Ensuring employee compliance to e-mail policies
Copyright laws, viruses, and liability
Avoiding copyright infringement
Avoiding viruses
Identifying e-mail liability
3 - E-mail features and security
Features of an e-mail program
Using attachments
Using priority labels and signature files
Features of an e-mail program
Using attachments
Using priority labels and signature files
Discussing e-mail program options
Securing e-mail
Using encryption and digital signatures
Using passwords
4 - E-mail messages
Message headers
Using headers
E-mail message body
Including proper greeting
Structuring an e-mail message
Closing an e-mail message
5 - E-mail effectiveness
E-mail recipients
Considering the factors that determine e-mail writing
Anticipating recipient reaction
Message management
Managing your e-mail effectively
6 - Netiquette guidelines
Netiquette style
Using proper tone
Following formatting guidelines
Emoticons and abbreviations
Using emoticons and electronic abbreviations
7 - Composing online correspondence
Online communication
Achieving the objective of the message
Language and punctuation
Improving online writing style
Using punctuation correctly
Efficient writing habits
Constructing sentences
Constructing paragraphs
Editing e-mail messages