Course Description
Constructive criticism can be a helpful tool when used with the intent of helping or improving a situation in the workplace.?However, it can be one of the most challenging things not only to receive, but also to give.?It can often involve various emotions and feelings, which can make matters delicate.?But when management learns effective ways to handle and deliver constructive criticism,?employees?can not only learn from their mistakes, but even benefit from them.?
Course Objectives:
To effectively deliver constructive criticism, you must understand what it is, how it is used, and its purpose. The following objectives of this workshop are designed to help you do just that.
You Will:
By the end of this workshop, participants will be able to:
Understand when feedback should take place
Learn how to prepare and plan to deliver constructive criticism
Determine the appropriate atmosphere in which it should take place
Identify the proper steps to be taken during the session
Know how emotions and certain actions can negatively impact the effects of the session
Recognize the importance of setting goals and the method used to set them
Uncover the best techniques for following up with the employee after the session
Agenda
Course Core Competencies:
Module 1: When Should Feedback Occur?
Topic A: Repeated Events or Behavior
Topic B: Breaches in Company Policy
Topic C: When Informal Feedback Has Not Worked
Topic D: Immediately After the Occurrence
Module 2: Preparing and Planning
Topic A: Gather Facts on the Issue
Topic B: Practice Your Tone
Topic C: Create an Action Plan
Topic D: Keep Written Records
Module 3: Choosing a Time and Place
Topic A: Check the Ego at the Door
Topic B: Criticize in Private, Praise in Public
Topic C: It Has to Be Face to Face
Topic D: Create a Safe Atmosphere
Module 4: During the Session (I)
Topic A: The Feedback Sandwich
Topic B: Monitor Body Language
Topic C: Check for Understanding
Topic D: Practice Active Listening
Module 5: During the Session (II)
Topic A: Set Goals
Topic B: Be Collaborative
Topic C: Ask for a Self-Assessment
Topic D: Always Keep Emotions in Check
Module 6: Setting Goals
Topic A: SMART Goals
Topic B: The Three P’s
Topic C: Ask for Their Input
Topic D: Be as Specific as Possible
Module 7: Diffusing Anger or Negative Emotions
Topic A: Choose the Correct Words
Topic B: Stay on Topic
Topic C: Empathize
Topic D: Try to Avoid “You Messages”
Module 8: What Not to Do
Topic A: Attacking or Blaming
Topic B: Not Giving Them a Chance to Speak
Topic C: Talking Down
Topic D: Becoming Emotional
Module 9: After the Session (I)
Topic A: Set a Follow-Up Meeting
Topic B: Make Yourself Available
Topic C: Be Very Specific with the Instructions
Topic D: Provide Support and Resources
Module 10: After the Session (II)
Topic A: Focus on the Future
Topic B: Measuring Results
Topic C: Was the Action Plan Followed?
Topic D: If Improvement is Not Seen, Then What?