Troubleshooting and Supporting Windows® 7 in the Enterprise Training Course

This course teaches students with experience in Windows XP and Vista in a Tier 2 support environment, how to support the operating system and solve technical troubleshooting problems in a Windows 7 and Windows Server 2008 R2 networking environment.

Lesson 1: Resolving Startup Issues
Overview of the Windows 7 Recovery Environment Configuring and Troubleshooting Startup Settings Troubleshooting Issues with Operating System Services Lab : Resolving Startup Issues

Lesson 2: Using Group Policy to Centralize Configuration
Overview of Group Policy Application Resolving Client Configuration Failures and GPO Application Issues Lab : Using Group Policy to Centralize Configuration

Lesson 3: Resolving Issues for Hardware Devices and Device Drivers
Overview of Hardware Troubleshooting Troubleshooting Physical Failures Troubleshooting Failures of Device Drivers Lab : Resolving Issues for Hardware Devices and Device Drivers

Lesson 4: Resolving Network Connectivity Issues
Determining Network Settings Troubleshooting Issues with Network Connectivity Lab : Resolving Network Connectivity Issues

Lesson 5: Resolving Remote Connectivity Issues
Troubleshooting VPN Connectivity Issues Using Remote Desktop Troubleshooting User Issues by Using Remote Assistance Troubleshooting NAP Issues Troubleshooting DirectAccess Issues Lab : Resolving Remote Connectivity Issues

Lesson 6: Resolving Issues with Logon and Resource Access
Troubleshooting Issues with User Logon Troubleshooting Issues with User Profiles Troubleshooting Issues with File Access Troubleshooting Issues with Printer Access Lab : Resolving Issues with Logon and Resource Access

Lesson 7: Resolving Issues Related to Security
Recovering Files Encrypted by EFS Recovering Drives Encrypted by BitLocker Troubleshooting Issues with Internet Explorer and Content Access Troubleshooting Issues with File Permissions Lab : Resolving Issues Related to Security

Lesson 8: Resolving Issues Related to Operating Systems and Applications
Troubleshooting Issues with Application Installation Troubleshooting Issues with Application Operations Applying Application and Windows Updates Lab : Resolving Issues Related to Operating Systems and Applications

Lesson 9: Resolving Performance-Related Issues
Configuring Performance Options in Windows 7 Monitoring Reliability and Performance Overview of Event Viewer Lab : Resolving Performance-Related Issues

Lesson 10: Appendix A: Implementing a Troubleshooting Methodology
Introduction to the Enterprise Desktop Support Technician Job Role Overview of Troubleshooting Steps