What's New in Microsoft Dynamics® CRM 2011 Training Course

This course provides students with the tools and information to help them better understand and identify the new and enhanced features of Microsoft Dynamics CRM 2011.

Lesson 1: Introduction
User Productivity - Features and Benefits Collaboration - Features and Benefits Analysis and Visualizations - Features and Benefits Connections, Recurring Activities, and Goal Management - Features and Benefits Customization and Extensibility - Features and Benefits Administration and Configuration - Features and Benefits

Lesson 2: Improvements to the Microsoft Dynamics CRM Application Modules and Productivity
Productivity Features Visualizations Personalization and Dashboards Microsoft Dynamics CRM Client for Microsoft Outlook Connections Data Import Team Ownership Goal Management Dynamics Marketing Lists Recurring Activities Lab : Creating a Personal Dashboard and Visualizations Lab : Setting Goals Lab : Importing Data

Lesson 3: Customizing and Extending Microsoft Dynamics CRM 2011
Overview of Customization Environment Entity and Form Customizations Chart and View Customizations Microsoft Office SharePoint server Configuration Custom Activities Dashboards Web Resources Connection Roles Processes: Workflows and Dialogs Customization Management Integrations: Microsoft Office SharePoint Server and Windows Azure Platform Lab : Custom Entity Creation Lab : Custom Activity Creation and Use Lab : Creating a Dialog Process Lab : Including SharePoint Document Libraries into Microsoft Dynamics CRM forms

Lesson 4: Administration, Configuration, and Installation
Editions of Microsoft Dynamics CRM 2011 Hardware and Software Specifications Server Roles Installation Components Upgrade Considerations Microsoft Dynamics CRM Reporting Extensions Deployment Manager Organization Settings Licensing Auditing

Lesson 5: Configuration and Settings
Business Units User Management Data Management Document Management Audit Management Microsoft Dynamics CRM Client for Microsoft Outlook Settings and Administration Role Based Forms Field-Level Security Lab : Working with Field-Level Security