Learn Leadership Skills

Whether it is a natural disaster that sweeps through a city, a virus that sweeps across the nation, or a computer virus that destroys vital electronic information, businesses need to be able to recover their services and operations as soon as possible if such a disaster does occur. A Business Continuity Program involves planning the recovery of operations when confronted with adverse events such as natural disasters, technological failures, human error, and terrorism. This course provides a basic understanding of the criteria for a comprehensive program that addresses business continuity in accordance with the National Fire Protection Association (NFPA) standard 1600, entitled Standard on Continuity, Emergency, and Crisis Management. The course was developed and reviewed with subject matter support provided by certified subject matter experts and industry professionals. Please note, the course materials and content were current with the laws and regulations at the time of the last expert review, however, they may not reflect the most current legal developments. Nothing herein, or in the course materials, shall be construed as professional advice as to any particular situation with respect to compliance with legal statutes or requirements.

While the COVID-19 pandemic has brought the stresses facing healthcare workers to the world’s attention, even in the best of times, they deal with long hours, overwork, the need to cope and perform in the face of the suffering of others. With personal reserves of resilience and perseverance, they also face severe stress reactions, emotional turmoil, burnout, and depression. In this course, you’ll learn to recognize the symptoms of stress, from mild to chronic to severe, and the negative personal and professional effects of burnout. You’ll also learn steps you can take to build your own personal resilience and perseverance, as well as ways you can help create a culture of resilience within your team and organization.

It’s safe to say that the world-wide COVID-19 pandemic has affected nearly every human life on the planet. It has wrought disruption, hardship, loss, grief, sickness, and death to a global population. And its effects will linger for years. In the aftermath of the worst of it, the world is struggling to create an evolving new normal. What that will look like for businesses and other organizations is yet to be determined, and indeed, will likely remain so for some time to come. As we emerge from quarantine and social distancing, and adapt to these changing circumstances, organizational leaders will have many new priorities and employee safety to consider. The workplace may never be the same. As a result, leaders must be ready to prepare and enable themselves and their teams to reestablish work routines. The time is now to think about how you can reconnect with and reengage your people, review and rewrite your policies, and redesign your workspaces. Materials in this course are based upon content provided in partnership with MIT Sloan Management Review.

It’s safe to say that the world-wide COVID-19 pandemic has affected nearly every human life on the planet. It has brought with it significant changes to the ways we live and work, turning terms like social distancing and quarantine into household words. In the aftermath of the worst of it, the world is struggling to create an evolving new normal. What that will look like for businesses and employees as we unplug from working remotely and return to work? How will we reconnect with our coworkers and reestablish working routines? How can we help create a safe working environment by following new procedures? This course focuses on how employees can foster their flexibility and resiliency in the post-pandemic workplace. Materials in this course are based upon content provided in partnership with MIT Sloan Management Review."

The Center for Disease Control (CDC) once estimated that if a pandemic virus was to hit the US, approximately 200,000 to 2 million people could possibly die. This was based on models from past pandemics – the Spanish Flu (1918), the Asian Flu (1957), and the Hong Kong Flu (1968). The government further estimated that up to 40% of the workforce could be absent from work at the height of a pandemic wave. The potential impact on the social and economic infrastructure is enormous. When the H1N1 Pandemic of 2009 occurred, CDC estimated there were between 151,000 and 575,400 deaths worldwide in the first year. Since then, advances in science and preparedness have been implemented to prevent outbreaks from reaching pandemic proportions. Great strides have been made in monitoring and detection, risk assessment, prevention and treatment. These advances are outlined in the Department of Health and Human Services Pandemic Influenza Plan. This plan, an update of the 2005 National Strategy for Pandemic Influenza Implementation Plan, outlines the roles and responsibilities of governmental and nongovernmental entities, but clearly indicates that the center of gravity for pandemic response will be at the community level. According to the plan, 'sustaining the operations of critical infrastructure under conditions of pandemic influenza will depend largely on each organization's development and implementation plans for business continuity of operations under conditions of staffing shortages and to protect the health of their workforce.' In other words, it is essential for all institutions and businesses to develop their own pandemic plan. It isn't too early to start planning how you and your organization will respond to the very real threat of a pandemic virus. In fact, there could be a point when it is too late. This course is designed to increase awareness of pandemic threats and to provide information that can be used to form the basis of preparedness and prevention for your organization. This course was developed and reviewed with subject matter support provided by certified subject matter experts and industry professionals. Please note, the course materials and content were current with the laws and regulations at the time of the last expert review, however, they may not reflect the most current legal developments. Nothing herein, or in the course materials, shall be construed as professional advice as to any particular situation with respect to compliance with legal statutes or requirements.

Leading and managing employees in an increasingly diverse workplace can be both rewarding and challenging. What are the expectations of employees? What legislation applies to managing people and their requests? What are the consequences of failing to comply? Managers must operate with sensitivity in handling accommodations for disabilities, religious practices, and medical leave. This requires a basic understanding of anti-discrimination and disability legislation, as well as the employer's policies. This course provides an overview of the Americans with Disabilities Act (as amended), the Family and Medical Leave Act, and other legislation that affects employers' responsibilities in these areas. The course will help managers identify the situations where these laws come into play so that they can respond appropriately to specific requests. This course was developed with subject matter support provided by the Labor, Employment, and Employee Benefits Law Group of the law firm of Sheehan Phinney Bass + Green PA. Please note, however, that the course materials and content are for informational purposes only and do not constitute legal advice. Nothing herein, or in the course materials, shall be construed as professional advice as to any particular situation or constitute a legal opinion with respect to compliance with any federal, state, or local laws. Transmission of the information is not intended to create, and receipt does not constitute, an attorney-client relationship. Readers should not act upon this information without seeking professional counsel. The information contained herein is provided only as general information that may or may not reflect the most current legal developments. This information is not provided in the course of an attorney-client relationship and is not intended to constitute legal advice or to substitute for obtaining legal advice from an attorney licensed in your state.

Have you ever come in to work sick? The notion of spreading germs may not have crossed your mind. But some infectious diseases can spread very rapidly in the workplace among coworkers, clients, patients, and beyond the workplace to the general public, including family members. Infectious diseases can have serious health consequences. This course is intended to help workers develop awareness about the seriousness of infectious diseases and the importance of handwashing in preventing the spread of infection. It also covers specific infectious diseases caused by viruses and bacteria to help prevent contracting and spreading them. Company policy may also provide guidance on infectious diseases and should be consulted where it exists. This course was developed and reviewed with subject matter support provided by certified subject matter experts and industry professionals. Please note, the course materials and content were current with the laws and regulations at the time of the last expert review, however, they may not reflect the most current legal developments. Nothing herein, or in the course materials, shall be construed as professional advice as to any particular situation with respect to compliance with legal statutes or requirements.

This is a recorded replay of the Embracing Allyship Leadercamp Live session that ran on August 25th at 10 AM ET led by La'Wana Harris, author of Diversity Beyond Lip Service: A Coaching Guide for Challenging Bias. " The Embracing Allyship Leadercamp will illuminate how embracing your role as an ally can help you achieve significant and lasting change — as an individual, a team member, and a leader in your organization.

Does your job require you to communicate critical information to c-suite executives, such as the Chief Executive Officer (CEO)? Perhaps you have opportunities to influence executive decision making, but don't know how best to deliver your message. In order to make the most of your communication with senior executives, you need to be prepared. In this course, you'll learn how to shape your message so it's communicated clearly to your organization’s c suite. You’ll discover how to build your credibility with those at the senior level, such as the CFO, CIO, and COO. And you'll explore how to approach and plan meetings with senior executives, and how to make your case – whether it's with an elevator pitch or a formal report.

The final step in the data science pipeline is to communicate the results or findings. In this course, you'll explore communication and visualization concepts needed by data scientists.

To achieve business goals, you need to boost performance and growth in critical areas. Identifying these areas requires instituting the most suitable performance measurement systems. In this course, you’ll learn how managing performance can be aided by identifying a performance problem using performance measurement systems. You'll also learn how to work with a key performance indicator (KPI).

Have you ever attended a presentation that failed because the presenter was ill prepared or ineffective in his approach? A successful presenter must possess the proper skills to plan and deliver an effective business case presentation and employ strategies to establish and maintain the audience's attention. This course examines the careful planning and delivery of a business case presentation. It focuses on the use of visual aids and handouts in a presentation, the structure and development of a presentation in light of audience needs, and the elements involved in successfully delivering the presentation to that audience.

This is a recorded replay of the Leading Incuslively Live session that ran on June 24th at 10 AM ET led by La'Wana Harris, author of Diversity Beyond Lip Service: A Coaching Guide for Challenging Bias, "Leading Inclusively" will provide guidance and a safe discussion forum to start you on the journey toward inclusive leadership. You will also gain insights and tools to help you and your organization value and leverage the unique strengths and talents of all individuals.

This is a recorded replay of the Truth, Hope, and Equity in a Disrupted World Leadercamp Live session that ran on October 20th at 10 AM ET led by La'Wana Harris, author of Diversity Beyond Lip Service: A Coaching Guide for Challenging Bias. "  Truth, Hope, and Equity in a Disrupted World is a constructive conversation that calls people in rather than calling them out. There’ll be no finger pointing, blame, or shame. With pragmatic, expert guidance from our world-class coach — and conversations with peers from all over the world — you’ll learn ways to maximize productivity, engagement, and equity for all in your own organization.

This course is designed to provide learners with information on why contact tracing is conducted by public health workers, and what they can expect to be asked in the event they are called by a contact tracer.

Coronaviruses are a family of viruses that commonly occur in humans and animals. Most coronaviruses cause mild to moderate upper-respiratory tract illnesses similar to the common cold and flu, and sometimes lower-respiratory tract illnesses, such as pneumonia or bronchitis. Most people will experience a type of common human coronavirus in their lifetime. Coronavirus Disease 2019 (COVID-19) is a novel coronavirus caused by the human body's reaction to the strain of the virus known as SARS-CoV-2. In these topics, you'll learn whThe COVID-19 pandemic has made it seem like much of life is up in the air, with no end in sight. And now that school has started up again, it kind of feels like starting all over again. While it seems like everybody’s situation is different, still, we’re all learning and adjusting together. Whatever our jobs or titles, we’re all parents, or grandparents, or caregivers of one sort or another, and we’re all trying to figure out how to cope on a daily basis. And our kids are dealing with the same kinds of changes that impact us: a new workspace, less socialization outside of the family, less privacy, fewer ways to make the days distinct from each other, more worry and anxiety. In this course, members of the Skillsoft family share their experience, strength, and hope as we all attempt to balance our work and home lives while keeping our families safe, happy, learning, and moving forward, together.at COVID-19 is, who is at the highest risk of contracting it, how it's transmitted, signs and symptoms, and precautions you should take to prevent and treat it.

All leaders need to possess certain competencies that help them to be good leaders. Women leaders still face challenges in the workplace, when it comes to being viewed as equally competent to men. By developing key leadership competencies, women can make the best use of both the traditionally feminine qualities as well as those that are traditionally seen as masculine. In this course, you will learn how to build confidence through competence, develop your leadership presence, communicate like a leader, demonstrate your emotional intelligence, and network and connect with other women leaders.

The transition from frontline manager to middle manager can be difficult for many people. The added leadership responsibilities and new relationships, and their inherent challenges, can prove daunting. However, the necessary leadership skills for mastering them can be learned and developed. In this course, you’ll learn the role, duties, and responsibilities that come with a middle management position. You’ll also learn about the challenges of mid-level management and methods and leadership mindsets for mitigating and overcoming them.

As the world begins to get a handle on the COVID-19 pandemic and the case count and exposure risk begin to decrease, local and national governments will begin to relax certain restrictions on business sectors, including retail and restaurants. Given the relaxing of these restrictions, there is need to take steps to build an infrastructure that supports the safety and well-being of both employees and customers. In this course, you will learn about the employer responsibilities to ensure employee and customer safety, how to manage employees in a post-pandemic workplace, and finally, safe work practices that will be in place to help in that.

Do you know if your team's goals are consistently being met or if employees are always performing at their peak? Do you dread difficult conversations when there's a performance problem that needs to be addressed? Effectively managing performance can help avoid termination of employees and boost productivity at all levels of your organization. Challenging and engaging top performers is key, as these high achievers are very valuable to the company and may terminate their contracts to seek challenges elsewhere. In this course, you'll learn about the factors involved in successful performance management. You'll explore the phases of the performance management process, critical success factors, and key performance indicators. Finally, you'll learn about identifying key job requirements when creating a role profile.

Regardless of your title or salary, motivating your team can sometimes be a challenge. Leaders have a vital role to play in creating a motivating environment where they and their teams can excel. In this course, you'll learn about multiple motivation techniques and how to use them to inspire and encourage employees. Conversely, you'll learn how motivation can be undermined and employees demotivated. You'll also learn the characteristics of a motivational leader and the actions that organizations can take for motivating people and keeping employees engaged and excited about their work.

Virtual teams can face the same difficulties as other teams, but also have unique challenges. In this course, you'll learn how to handle challenges facing your team, and how to evaluate your own style.

Filtering facepiece respirators and masks are types of respiratory protection that are used to safeguard workers and/or those with whom they closely interact. N95 respirators, surgical masks, dust masks and cloth face coverings are designed for different uses. This course will provide information on the types of masks, the protection they provide and how, specifically, to inspect, don, doff and dispose of an N95 respirator.

Coronaviruses are a family of viruses that commonly occur in humans and animals. Most coronaviruses cause mild to moderate upper-respiratory tract illnesses similar to the common cold and flu, and sometimes lower-respiratory tract illnesses, such as pneumonia or bronchitis. Most people will experience a type of common human coronavirus in their lifetime. Coronavirus Disease 2019 (COVID-19) is a novel coronavirus caused by the human body's reaction to the strain of the virus known as SARS-CoV-2. In these topics, you'll learn what COVID-19 is, who is at the highest risk of contracting it, how it's transmitted, signs and symptoms, and precautions you should take to prevent and treat it.

The COVID-19 pandemic has disrupted life on a global scale, putting lives and businesses in a temporary limbo. But as the world begins to emerge post-pandemic, businesses will play no small part in determining the new normalcy that will shape our lives. In order to meet this responsibility, business leaders must begin to plan new business strategies and operations that will allow their companies to adapt their business models to the new normal. In this course, you’ll examine topics related to adjusting operational strategies, marketing strategies and supply chain logistics, that will limit risk exposure, and take advantage of digital technologies to allow your organizations to not just survive the crisis, but to recognize opportunities to thrive in its aftermath. Materials in this course are based upon content provided in partnership with MIT Sloan Management Review.

Access comprehensive and powerful tools as you learn the skills that all managers and leaders need in today’s business climate. Prepare for your leadership role by developing your skills in emotional intelligence, communication, strategy development & execution, as well as agility.

Companies that support women as business leaders are more successful. Yet women leaders are often held back by gender-based expectations of their roles and behaviors. Organizations and individuals need to take steps to break out of the gendered mindset to help women become competent, focused, and passionate professionals. In this course, you will learn how to challenge your gender mindset, navigate gender-related differences in the workplace, uncover unconscious bias, and address behaviors that marginalize women.

'The ripest peach is highest on the tree.' 'A man's reach should exceed his grasp.' How do you motivate employees to go after 'the ripest peach,' or reach for the skill level that seems beyond their grasp? You do it by coaching. Coaching is what cultivates employee growth, not to mention employee loyalty. In Managing as Coach and Counselor, you'll learn to take people from adequacy to excellence. And as you build their self-esteem, confidence, and competence, you'll be building on the bottom line. This course explores four coaching styles, and the methodology to use them all. You'll also discover techniques to overcome employee resistance. Another key learning module is designed to get your workers past the confusion or mistrust that comes with having a new kind of boss. After all, if you are suddenly 'coach,' as opposed to supervisor, they'll need thoughtful dialogue as to why you've changed your approach, and what you hope to accomplish. After this course, you will be able to develop a workplace filled with high achievers.

Building and managing teams is enough of a challenge when everyone is in the same location. Collaboration when working on a team that's virtual requires even more commitment. In this course, you'll learn about teamwork and team leadership when working on a virtual team. You'll cover remote management and tactics for communication, assessment, and meetings for virtual teams.

Women face unique challenges in the workplace, including the difficulty in balancing work and family. Their experience in running both a family and a career also provides them with unique value and perspective. In this course, you'll learn how to conquer some of the challenges of career and family, including building a support system, overcoming the perfection mindset, and reframing your limiting beliefs.

People are inspired when they trust their leaders and are mobilized by common goals. When you strive for inspirational leadership, you demonstrate credibility and create a community with a shared vision. In this course, you'll learn about the characteristics that inspire people. You'll also learn about traits and behaviors that inspirational leaders exemplify. Finally, you'll learn about the role of clear, credible, and persuasive messages in providing inspiration.

Employees enter leadership roles earlier and via different paths than in the past. In this course, you'll learn about common challenges that new leaders face, and some techniques for setting goals, building teams, and getting early wins.

Tough times call for agile groups, effective strategies, managing change, and motivating your unit to succeed. Turn adversity to opportunity with the skills you’ll learn and build in this timely course.

Leaders and managers who acquire these skills can achieve greater outcomes through their teams’ performance. Learn how to develop an effective strategy, negotiate to obtain necessary resources, create a motivational climate, and sustain commitment and collaboration so that you can effectively execute required tasks through others.